The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
The importance of culture change for the successful implementation of an e-business strategy
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
e-business environment
e-business terminology
Legal, ethical and security issues relating to e-business
Culture of e-business versus traditional business models
Open and international standards
Implementation issues
Underpinning skills
Computer technology skills
Literacy skills to interpret policies and procedures and provide information to others
Numeracy skills for complying with budgetary requirements
Communication skills for consultation with users, supply chain and customers
Change management
Ability to relate to stakeholders from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to re-engineer business processes and to evaluate and produce reports (3)
Communicating ideas and information - to assist and coach staff, supply chain and customers with new e-business model and to keep stakeholders constantly informed of the changes in e-business strategies (3)
Planning and organising activities - by developing policies and procedures to inform business operations and to implement e-business strategies (3)
Working with teams and others - to provide training and development and to bring about the culture change necessary to manage change and to implement effective e-business strategies (3)
Using mathematical ideas and techniques - to meet budgetary requirements (1)
Solving problems - to manage change, to deal with contingencies and to develop and adapt processes and procedures to implement e-business strategies (3)
Using technology -to provide business services (3)
The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
The importance of culture change for the successful implementation of an e-business strategy
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
e-business environment
e-business terminology
Legal, ethical and security issues relating to e-business
Culture of e-business versus traditional business models
Open and international standards
Implementation issues
Underpinning skills
Computer technology skills
Literacy skills to interpret policies and procedures and provide information to others
Numeracy skills for complying with budgetary requirements
Communication skills for consultation with users, supply chain and customers
Change management
Ability to relate to stakeholders from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to re-engineer business processes and to evaluate and produce reports (3)
Communicating ideas and information - to assist and coach staff, supply chain and customers with new e-business model and to keep stakeholders constantly informed of the changes in e-business strategies (3)
Planning and organising activities - by developing policies and procedures to inform business operations and to implement e-business strategies (3)
Working with teams and others - to provide training and development and to bring about the culture change necessary to manage change and to implement effective e-business strategies (3)
Using mathematical ideas and techniques - to meet budgetary requirements (1)
Solving problems - to manage change, to deal with contingencies and to develop and adapt processes and procedures to implement e-business strategies (3)
Using technology -to provide business services (3)