The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish client requirements for information provision
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Apply crosscultural communication skills while providing and receiving information Completed |
Evidence:
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Record and respond to requests for information from internal or external clients, in line with organisational policies and procedures Completed |
Evidence:
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Clarify requests to ensure full understanding of client requirements Completed |
Evidence:
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Organise and maintain supplies of material
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Refer to procedures for providing material for planning production, assembly, packaging and distributing information packages Completed |
Evidence:
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Assemble material for the needs of individual clients and client groups, according to inventory establishment Completed |
Evidence:
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Maintain stocks of material at established inventory levels, and identify and respond to shortfalls Completed |
Evidence:
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Facilitate production and collection of material to ensure inventory levels are maintained Completed |
Evidence:
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Provide information relevant to individual clients and client groups
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Provide assembled and checked material to clients at the specified destinations on time, according to organisational policies and procedures Completed |
Evidence:
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Facilitate compliance with relevant legislative and regulatory requirements for provision and distribution of material Completed |
Evidence:
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Monitor communication and process flow to ensure ontime dispatch of requested material to specified persons and destinations Completed |
Evidence:
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Seek advice from relevant personnel in client services situations where information provision may require departure from regular practices Completed |
Evidence:
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Contribute to the continuous improvement process for information provision
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Apply client services policy, guidelines and procedures for information provision when performing work role activities Completed |
Evidence:
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Perform work effectively within a team environment to facilitate quality of information provision in client services Completed |
Evidence:
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Carry out followup to gauge client satisfaction regarding information provision Completed |
Evidence:
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Use feedback to promote continuous improvement in own work and for input into organisational quality client services processes for information provision Completed |
Evidence:
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Provide input through team communication regarding organisational policies and procedures, and development or review of information provision services to clients Completed |
Evidence:
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