The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Develop mediation guidelines
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Research and collate history of disputes and dispute resolution within the organisation, including triggers for disputes Completed |
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Consult identified key stakeholders to determine requirements related to mediation Completed |
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Determine mediation requirements within the organisation Completed |
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Research and document models and systems for mediation Completed |
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Identify and document parameters for a mediation system from consultation and research process Completed |
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Draft and validate guidelines for mediation with stakeholders Completed |
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Obtain endorsement for guidelines from senior management team Completed |
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Circulate guidelines and train mediators in guidelines and procedures Completed |
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Prepare for mediation
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Identify parties in dispute requiring mediation and explain mediation procedure, in accordance with established guidelines Completed |
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Obtain agreement and willingness to participate in mediation process Completed |
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Conduct separate interviews with parties in dispute and clarify issues Completed |
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Verify and document position of each party to the dispute Completed |
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Determine boundaries for allowable options in dispute Completed |
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Settle dispute through mediation
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Use a range of communication techniques to mediate Completed |
Evidence:
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Establish mutual agreement between parties in dispute Completed |
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Formulate options for resolution of dispute and preferences Completed |
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Continue with mediation until agreement is reached or time constraints conclude Completed |
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Finalise and review mediation
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Circulate documented agreements to all parties and complete all documentation required by organisational guidelines Completed |
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Review effectiveness of mediation, identify improvements and refine mediation guidelines Completed |
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Assess and maintain currency of knowledge and skill base of mediators Completed |
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