The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Implement culturally appropriate interpersonal communication with clients
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Seek advice on culturally appropriate interpersonal communication styles to use with international clients Completed |
Evidence:
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Use culturally appropriate interpersonal communication styles with international clients Completed |
Evidence:
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Seek feedback on appropriateness of communication style Completed |
Evidence:
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Make changes to communication style as a result of feedback Completed |
Evidence:
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Implement client relationship strategy
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Seek clarification of details of the existing organisational client relationship strategy as required Completed |
Evidence:
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Determine processes and practices to implement the client relationship strategy with international clients Completed |
Evidence:
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Implement the client relationship strategy with international clients Completed |
Evidence:
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Identify issues and problems arising in implementing the client relationship strategy with international clients and take actions to address these issues Completed |
Evidence:
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Monitor and improve client relationship strategy
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Maintain records of client interactions according to organisational procedures Completed |
Evidence:
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Seek feedback on quality and effectiveness of interactions with international clients Completed |
Evidence:
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Identify and receive feedback on areas of improvement in international client interactions from monitoring processes Completed |
Evidence:
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Make suggestions for changes in the organisation’s client interaction strategy to relevant personnel Completed |
Evidence:
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Implement areas of improvement to processes and practices associated with the client relationship strategy Completed |
Evidence:
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Monitor changes made to processes and practices associated with the client relationship strategy for quality and effectiveness of interactions with international clients Completed |
Evidence:
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