The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Elements define the essential outcomes |
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Completed |
Evidence:
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Communicate with clients and co-workers
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Identify and use appropriate communication techniques to communicate with clients and colleagues Completed |
Evidence:
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Communicate in a manner that demonstrates respect, accepts individual differences and upholds rights Completed |
Evidence:
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Represent the organisation appropriately and in accordance with communication policies and protocols Completed |
Evidence:
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Provide information to clients and service providers in accordance with communication policies and protocols Completed |
Evidence:
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Address communication needs
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Recognise and support communication needs of clients, colleagues and external networks Completed |
Evidence:
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Facilitate access to interpreter and translation services as required Completed |
Evidence:
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Identify and address problems and communication barriers Completed |
Evidence:
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Defuse conflict or potentially difficult situations with clients and colleagues and refer in accordance with organisational requirements Completed |
Evidence:
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Seek and respond to feedback on the effectiveness of communication with clients, colleagues and external networks Completed |
Evidence:
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Facilitate meetings
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Develop an agenda and list of invited participants in consultation with appropriate people Completed |
Evidence:
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Communicate details of the meeting to the participants and other stakeholders in accordance with organisation communication protocols Completed |
Evidence:
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Contribute to and follow objectives and agendas for meeting Completed |
Evidence:
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Provide opportunities to fully explore all relevant issues and provide relevant information Completed |
Evidence:
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Use strategies that encourage all members to participate equally, including seeking and acknowledging contributions from all members Completed |
Evidence:
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Implement strategies to ensure the specific communication needs of individuals within the meeting are identified and addressed Completed |
Evidence:
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Facilitate the resolution of conflict between participants Completed |
Evidence:
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Minute or record meeting in accordance with organisation requirements Completed |
Evidence:
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Evaluate meeting processes and identify lessons learned or opportunities for improvement Completed |
Evidence:
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