The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Elements define the essential outcomes |
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Completed |
Evidence:
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Communicate effectively with people
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Use verbal and non-verbal communication to enhance understanding and demonstrate respect Completed |
Evidence:
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Communicate service information in a manner that is clear and easily understood Completed |
Evidence:
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Confirm the person’s understanding Completed |
Evidence:
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Listen to requests, clarify meaning and respond appropriately Completed |
Evidence:
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Exchange information clearly in a timely manner and within confidentiality procedures Completed |
Evidence:
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Collaborate with colleagues
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Listen to, clarify and agree timeframes for carrying out workplace instructions Completed |
Evidence:
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Identify lines of communication between organisation and other services Completed |
Evidence:
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Use industry terminology correctly in verbal, written and digital communications Completed |
Evidence:
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Follow communication protocols that apply to interactions with different people and lines of authority Completed |
Evidence:
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Address constraints to communication
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Identify early signs of potentially complicated or difficult situations and report according to organisation procedures Completed |
Evidence:
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Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques Completed |
Evidence:
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Use communication skills to avoid, defuse and resolve conflict situations Completed |
Evidence:
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Report problems to supervisor
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Comply with legal and ethical responsibilities and discuss difficulties with supervisor Completed |
Evidence:
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Refer any breach or non adherence to standard procedures or adverse event to appropriate people Completed |
Evidence:
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Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities Completed |
Evidence:
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Refer unresolved conflict situations to supervisor Completed |
Evidence:
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Complete workplace correspondence and documentation
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Complete documentation according to legal requirement and organisation procedures Completed |
Evidence:
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Read workplace documents relating to role and clarify understanding with supervisor Completed |
Evidence:
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Complete written and electronic workplace documents to organisation standards Completed |
Evidence:
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Follow organisation communication policies and procedures for using digital media Completed |
Evidence:
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Use clear, accurate and objective language when documenting events Completed |
Evidence:
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Contribute to continuous improvement
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Contribute to identifying and voicing improvements in work practices Completed |
Evidence:
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Promote and model changes to improved work practices and procedures in accordance with organisation requirements Completed |
Evidence:
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Seek feedback and advice from appropriate people on areas for skill and knowledge development Completed |
Evidence:
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Consult with manager regarding options for accessing skill development opportunities and initiate action Completed |
Evidence:
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