The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Elements define the essential outcomes |
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Evidence:
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Performance criteria specify the performance needed to demonstrate achievement of the element |
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Evidence:
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Develop a framework for quality service delivery
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Establish quality service standards through consultation with stakeholders and benchmarking against industry standards or existing quality frameworks Completed |
Evidence:
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Develop strategies to ensure procedures deliver high quality services that support good practice standards and the rights and interests of clients Completed |
Evidence:
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Identify organisation barriers or issues that impact on delivery of high quality service and develop strategies to address them Completed |
Evidence:
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Identify opportunities for continuous improvement and incorporate them into operational plans Completed |
Evidence:
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Define and implement continuous improvement processes to monitor and ensure quality client service delivery Completed |
Evidence:
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Plan and ensure the involvement of all parties in quality improvement processes Completed |
Evidence:
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Monitor and review service delivery against quality framework
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Use a range of appropriate processes to monitor and review quality of service outcomes for clients and the community Completed |
Evidence:
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Monitor and review strategies for addressing barriers and issues relating to quality Completed |
Evidence:
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Regularly update service delivery procedures to reflect good practice and to respond to changing legislative requirements and client needs Completed |
Evidence:
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Identify need and opportunities for staff to develop the necessary competencies to meet changing service delivery requirements Completed |
Evidence:
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Establish and use feedback mechanisms to involve all users of the service and other relevant parties in the review process Completed |
Evidence:
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Investigate and document the effects of services on all clients Completed |
Evidence:
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Identify differences between stakeholder expectations and service delivery objectives Completed |
Evidence:
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Establish mechanisms to provide clients and stakeholders with information about review results Completed |
Evidence:
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Plan and implement revised strategies to improve outcomes
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Use review findings to identify threats to quality Completed |
Evidence:
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Respond to and investigate complaints and use as feedback to improve outcomes Completed |
Evidence:
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Design and implement a plan with immediate and long term goals to develop and improve the quality of service in consultation with stakeholders Completed |
Evidence:
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Provide information to relevant parties about the plan and the processes to be used Completed |
Evidence:
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Ensure the continuous improvement of service standards
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Ensure that revised service standards incorporate stakeholder expectations and available resources Completed |
Evidence:
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Regularly communicate service standards and good practice to all stakeholders Completed |
Evidence:
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Establish procedures to check that appropriate practice is carried out Completed |
Evidence:
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Regularly promote, model and demonstrate good practice to all workers Completed |
Evidence:
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Regularly discuss issues with workers and incorporate necessary changes into strategies for continuous improvement Completed |
Evidence:
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