The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify and confirm client needs.
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Client is greeted according to company requirements and initial information regarding required products or services is obtained. Completed |
Evidence:
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Client requests are analysed and confirmed with client or others where necessary. Completed |
Evidence:
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Personal limitations are identified while assessing client needs, and assistance is sought from others where required according to company requirements. Completed |
Evidence:
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Confirm agreed products or services.
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Current sales brochures and product or service information are provided to client according to company requirements. Completed |
Evidence:
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Product or service features and benefits are communicated to client according to company requirements and established communication channels. Completed |
Evidence:
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Client requests for further information or explanation are responded to accurately and clearly. Completed |
Evidence:
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Agreement to provide product or service is established with client, and service level agreement, including costs and timelines, and legislative requirements, are discussed and agreed with client according to company requirements. Completed |
Evidence:
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Deliver products or services to client.
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Human resources required to provide agreed client products or services are identified, briefed and coordinated. Completed |
Evidence:
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Client products or services are provided within agreed timelines and according to company requirements. Completed |
Evidence:
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Requests to provide products or services outside agreed client service agreement are directed to designated personnel and actioned as required. Completed |
Evidence:
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Alternative arrangements are negotiated with clients when commitments cannot be met, according to workplace procedures and company requirements. Completed |
Evidence:
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Respond to client feedback.
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Client feedback is received and responded to within agreed timelines and according to company customer service standards and service requirements. Completed |
Evidence:
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Opportunities to improve product or service delivery are identified and discussed with designated personnel. Completed |
Evidence:
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Complaintsare received and responded to within specified timeframes according to company complaints handling procedures. Completed |
Evidence:
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Improvements to product or service delivery are communicated to clients. Completed |
Evidence:
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