The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify customer needs and expectations.
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Customer preferences, needs and expectations are identified and clarified according to organisational and legislative requirements. Completed |
Evidence:
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Special requirements of customers are identified and appropriate advice is provided on relevant products and services. Completed |
Evidence:
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Communication techniques appropriate to relationship and purpose of interaction are used. Completed |
Evidence:
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Limitations in responding to customer needs are identified and advice is sought from relevant people. Completed |
Evidence:
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Respond to identified customer needs and expectations.
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Knowledge of specified products and services is applied to provide assistance to customers. Completed |
Evidence:
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Client is provided with options and alternatives where appropriate. Completed |
Evidence:
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Features and benefits of relevant products and services are explained to customers. Completed |
Evidence:
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Special promotions for products and services are suggested to customer according to organisational policies and procedures. Completed |
Evidence:
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Feedback is sought from customer whether needs and, where practical, expectations have been satisfied. Completed |
Evidence:
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