The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Communicate effectively with clients.
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Enquiries from clients are handled promptly to enable high quality service delivery according to agency practice. Completed |
Evidence:
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Effective interactive communication strategies are used to establish appropriate rapport and promote two-way communication with clients. Completed |
Evidence:
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Rapport is established with clients and an interest in client needs, preferences and requirements is expressed to enhance client commitment, trust and credibility of agency and to build return client base. Completed |
Evidence:
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Culturally appropriate styles of communication are used for specific cultural groups. Completed |
Evidence:
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Opportunities to offer positive feedback to clients are identified and acted upon in line with agency practice. Completed |
Evidence:
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Professional ethicsare maintained with client to promote agency image and credibility. Completed |
Evidence:
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Potential barriers to effective communication with clients are identified and addressed. Completed |
Evidence:
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Implement client-agency relationship management strategies.
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Client loyalty objectives are identified to focus on the development of long-term business relationships. Completed |
Evidence:
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Client profile information is assessed to determine approach. Completed |
Evidence:
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Client loyalty strategies are implemented to attract and retain clients in line with agency practice. Completed |
Evidence:
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Implement agency client care and client service standards.
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Agency client care and client service standards are identified and consistently implemented across all areas of agency operations. Completed |
Evidence:
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Customer service problems are identified and adjustments made to ensure continued service quality. Completed |
Evidence:
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Delivery of agency services is coordinated to ensure that service quality is maintained and improved. Completed |
Evidence:
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Implement personal marketing strategies.
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Personal qualities, compliance with ethical and conduct standards, knowledge of property sales and property management environment, customer relations and performance provide a positive role model. Completed |
Evidence:
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Personal marketing strategies are identified, evaluated and implemented in line with ethical standards and agency practice. Completed |
Evidence:
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Build ongoing relationships with clients.
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Strategies are implemented for obtaining ongoing feedback and other forms of data from clients to monitor satisfaction levels. Completed |
Evidence:
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Feedback and other forms of data are collated and analysed to identify options for improving relationships with clients. Completed |
Evidence:
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Feedback and other forms of data are used to develop and implement ways of maintaining and improving relationships with clients. Completed |
Evidence:
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