The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Work order information may include: | access to work site, including: timing of access access and egress points budget allocations completion times and dates dress and presentation requirements environment protection requirements job requirements and tasks legislative and local government requirements OHS requirements and emergency response procedures requirements for working in isolated and remote locations resource requirements – equipment and materials specific client requirements, such as: noise control relationships with other customer activities sensitivity of occupants to pests or pest management use of signage and barriers work schedules work site contact persons. |
Clients may include: | bodies corporate building supervisors companies or organisations environmental health officers executive housekeepers maintenance managers owners persons in control of work processes property agents or managers tenants. |
Company requirements may include: | access and equity policy, principles and practice business and performance plans client communication procedures client confidentiality procedures client service standards company goals, objectives, plans, systems and processes company issued identification badge, card or pass company policies and procedures defined resource parameters dress and presentation requirements duty of care, code of conduct and code of ethics emergency response and evacuation procedures employer and employee rights and responsibilities environment protection policies and procedures establishing operator identity with client internal communication channels and reporting procedures OHS policies and procedures personnel practices and guidelines policies and procedures relating to own role, responsibility and delegation quality and continuous improvement processes and standards records and information systems and processes. |
Client records may be a computer or manual file and include: | contact details customer files and databases details of previous: assessments quotations service provision logbooks pest management plans reports specific details about: work site nature of pest problem use of contractors. |
Assessment documentation may include: | company activity records detailed submissions or quotations photographs written reports. |
Pest management options may include: | biological controls chemical and physical barrier treatments cultural controls environmental controls management controls. |
Pest management plan may include: | advice on health, safety, environmental and other legislative matters advice on pest prevention strategies chemical application methods details of pest and pest activity follow-up pest management advice, monitoring and call-back schedule pest management method options types and quantities of chemicals to be used. |
Equipment may include: | brooms bunding materials cameras dishes or bowls drills dusters electrical extension leads elevated work platforms equipment decontamination materials flexible lights flushing agents generators hoses injectors knives ladders magnifying glasses measuring jugs mirrors probes safety harnesses sand and other absorbent materials screwdrivers shovels and rakes sound, moisture and movement detectors sounding instruments specimen bottles spray equipment torches trays waste disposal containers. |
Materials may include: | building components chemicals, including: cleaning products flammable products pesticides registered agricultural and veterinary (AGVET) products physical barriers sealing components. |
Labour rates and conditions: | are established under the provisions of industrial relations legislation may be found in: enterprise agreements industry awards and agreements. |
Legislative requirements may include: | Australian standards, quality assurance and certification requirements award and enterprise agreements industry advisory standards and codes, such as: building codes dangerous goods codes relevant commonwealth, state and territory legislation and local government regulations that affect company operation, such as: anti-discrimination and diversity chemical controls chemical registers and manifests consumer protection legislation dangerous goods Acts and regulations declared pest (plant and animal) reporting environmental protection issues equal employment opportunity freedom of information industrial relations motor and commercial vehicle transportation motor licence and endorsement regulations OHS Acts and regulations privacy public health trade practices workplace consultative arrangements. |
Environmental requirements may include: | clean up, containment or isolation company policies and guidelines emergency chemical spill control measures hazardous materials handling regulations, by-laws and guidelines of environmental protection agencies and government departments, such as: agriculture emergency services national parks and wildlife. |
Occupational health and safety (also known as workplace health and safety) requirements may relate to: | allergic reactions, such as contact dermatitis animal management and control procedures communication devices for remote and isolated locations, such as: mobile phone two-way radio dermatoxicological control and prevention measures emergency procedures for contact with toxic substances, such as: splashes in eye or on skin inhalation ingestion hazard identification and risk assessment mechanisms health surveillance and monitoring, such as regular blood testing hierarchy of hazard control procedures industry advisory standards information provided by national registration authority for chemical approval and state government authorities, such as: agriculture environment protection health primary industry injury and dangerous occurrence reporting national and industry codes of practice OHS control procedures, such as: health and safety plans job plans job safety analyses risk assessments safe operating practices and procedures safe work instructions safe work method statements routes of entry and potential symptoms of exposure to chemicals safe work practices for equipment, PPE and chemical storage, including interpretation of: MSDS hazardous substance information, such as long latency periods safety, induction and refresher training selection and use of PPE and clothing appropriate to hazard up-to-date electrical test and tag compliance use of chemicals according to MSDS use of residual current devices use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals withholding periods and spray drift. |
Proposal may be prepared by a consultant, manager, small business owner or supervisor and include: | benefits and rationale of selected methods conditions and limitations description of client requirements evidence of pest activity and location maintenance programs pest management methods pest management plan quotation on cost of services response to tenders warranties or guarantees. |
Cost estimates are written and may include: | acceptance of offer provisions company identification information costs description of pest problem liability terms and conditions limitations of treatment proposed management method results of inspection terms of trade warranty or guarantee. |
Supporting information may include: | accounting procedures auditing procedures formal assessment documents impact statements inspection reports insurances licences held by staff and company pest management methods proposed product or chemical data sheets professional indemnity insurance public liability insurance quality assurance certification reference sites reporting systems training systems vehicle details workers compensation. |
Presentation methods may include: | formal meeting involving a structured presentation of proposal to individual or group formal meeting to discuss proposal informal meeting to deliver proposal with a limited likelihood of detailed discussion on proposal content posting, faxing or emailing proposal to client. |
Interpersonal skills and communication techniques may include: | active listening language: accurate, articulate and concise verbal or non-verbal presenting options and consequences in a sensitive manner providing an opportunity for clients to confirm their request questioning to clarify and confirm client’s understanding seeking feedback from client to confirm understanding of needs summarising and paraphrasing to check understanding of client’s message using effective presentation aids, such as: audiovisual technologies diagrams photos using appropriate body language. |