communication skills to: advise customers of complementary products or services in line with their identified needs interact in an ethical manner with customers from diverse social, economic and cultural backgrounds use listening and questioning skills to determine and clarify verbal and non-verbal customer cues decision-making and problem-solving skills to offer solutions to customer objections regarding swimming pool and spa products and services literacy skills to read and interpret product information and enterprise policies and procedures numeracy skills to handle payments for swimming pool and spa products and services research skills to identify and locate information on swimming pool and spa products and services technology skills to use point-of-sale equipment time-management skills to: provide quality customer service sell swimming pool and spa products and services to multiple customers Required knowledge Australian Competition and Consumer Commission product safety guidelines commonwealth, state or territory, and local government legislation and regulations impacting on the sale of swimming pool and spa products and services related to: consumer protection dangerous goods environment protection health work health and safety waste disposal customer service principles customer types and behaviours, including: customer behaviour and cues customer buying motives demographics, lifestyle and income individual and cultural differences types of customer needs: environmental functional psychological enterprise policies and procedures in regard to: allocated duties and responsibilities returns selling products and services enterprise swimming pool and spa product and service range: components, spare parts and consumable items for swimming pool and spa systems: circulation and filtration cleaning and vacuuming dosing heating lighting spa equipment swimming pool and spa accessories swimming pool and spa maintenance, service and repair swimming pool and spa toys swimming pool or spa chemicals technical advice on swimming pools or spas water testing service water testing kits methods of payment operation and maintenance of point-of-sale systems: calculator EFTPOS/credit card machine cash register scanner selling techniques swimming pool and spa chemical safety |