The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Maintain knowledge of venue facilities and performances
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Identify and access sources of current and accurate venue information Completed |
Evidence:
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Ensure full understanding of venue seating and ticketing arrangements, including consideration of issues affecting customers with special needs Completed |
Evidence:
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Record and store information for future use, according to organisational systems Completed |
Evidence:
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Respond to customer queries
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Provide accurate information on costs of ticket categories, including concessional rates and conditions of availability Completed |
Evidence:
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Provide accurate information on start and finish times in response to customer queries Completed |
Evidence:
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Provide information on facilities and services for customers with special needs, as required Completed |
Evidence:
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Advise customers on nature of seating, including location and viewing details Completed |
Evidence:
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Take account of special requests and customers with special needs when selecting seats Completed |
Evidence:
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Make appropriate recommendations for alternative or future performances, sessions or events as required Completed |
Evidence:
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Provide accurate and clear advice on refund and exchange policies and procedures Completed |
Evidence:
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Handle enquiries and sales in an efficient and polite manner, mindful of the need for speedy processing of requests at peak times Completed |
Evidence:
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Seek advice or assistance from colleagues as required Completed |
Evidence:
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Issue tickets
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Check that required equipment and materials are available and operational before beginning ticket issue Completed |
Evidence:
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Issue tickets and receipts according to organisational procedures and ticketing system Completed |
Evidence:
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Check tickets before providing them to customers and reconfirm details with customers Completed |
Evidence:
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Maintain online booking systems
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Load performance session and venue seating data into ticketing software system Completed |
Evidence:
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Monitor the currency of information about events and productions and update as required Completed |
Evidence:
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Respond to queries received through online booking systems and refer issues beyond scope of own job role to relevant personnel Completed |
Evidence:
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