The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Action incoming orders
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Accurately interpret all details of the order to determine products and services required Completed |
Evidence:
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Organise orders according to urgency and deal with urgent orders in a timely manner to meet deadlines Completed |
Evidence:
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Check availability of all products and services, selecting those which match the customer's first or alternative requests Completed |
Evidence:
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Contact the customer if no supply can be made and request or suggest appropriate alternatives Completed |
Evidence:
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Accurately calculate the total cost of all goods and services provided to the customer Completed |
Evidence:
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Process and record financial transactions in accordance with organisational and financial institution procedures Completed |
Evidence:
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Seek advice and assistance from colleagues as required Completed |
Evidence:
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Record details of the order and despatch
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Correctly interpret existing records or create accurate new records of the customer's order Completed |
Evidence:
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Accurately record all sale details against the customer's order in a manner which ensures correct interpretation by others who may access the record of order Completed |
Evidence:
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Where required select the goods to be provided to the customer and ensure they are appropriately packaged Completed |
Evidence:
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Correctly prepare and issue documents and other materials to be despatched with the goods Completed |
Evidence:
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Despatch goods and/or documents using the most appropriate method and according to organisational procedures Completed |
Evidence:
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Record all despatch details accurately in a manner which will allow for future tracking Completed |
Evidence:
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