The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish customer needs
|
|
Customers who would benefit from mobile banking services are identified Completed |
Evidence:
|
Communication techniques for informing customers about mobile banking services are analysed Completed |
Evidence:
|
Contact procedures for customers are developed Completed |
Evidence:
|
Develop promotional tools
|
|
The appropriate mobile banking service model is identified Completed |
Evidence:
|
Promotional concepts for mobile banking to individual customers are analysed Completed |
Evidence:
|
Suitable promotional tools and techniques for mobile banking services are identified or developed Completed |
Evidence:
|
Documentation to assist in promotional activities are produced consistent with organisational policies and standards Completed |
Evidence:
|
Introduce promotional tools and techniques to the sales team
|
|
Team members are provided with information on promoting mobile banking services Completed |
Evidence:
|
Queries on the techniques and tools are covered to ensure team members are proficient in dealing with queries in accordance with relevant standards and policies Completed |
Evidence:
|
Documentationfor agreements on providing mobile banking services to customers is completed to appropriate standards as set out in quality control documentation Completed |
Evidence:
|