The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Sell mobile banking services
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Customer enquiries for mobile banking services are followed up promptly Completed |
Evidence:
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Benefits of mobile banking services for the customer are identified and confirmed Completed |
Evidence:
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Explain mobile banking service features
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Mobile services are explained to customers in a clear and unambiguous way, avoiding jargon and in a language appropriate to the receiver Completed |
Evidence:
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All customer queries are answered promptly and accurately and where applicable initial documentation is provided to the customer setting out mobile banking services Completed |
Evidence:
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Customers are informed clearly about any restrictions that may apply to the mobile banking services Completed |
Evidence:
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Mobile banking service details are explained customers clearly and accurately using questioning to confirm understanding Completed |
Evidence:
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Complete mobile banking service agreements
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Customers are assisted to make informed choices on mobile banking services with advice provided in strict accordance with regulatory restrictions and organisation policy Completed |
Evidence:
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Recommendations are explained and discussed with customers in a clear and unambiguous way Completed |
Evidence:
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Documentationto provide mobile banking services to customer accounts is completed and processed according to organisational requirements Completed |
Evidence:
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Provide follow-up service
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New mobile banking customers are contacted to obtain comments about using the service Completed |
Evidence:
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Problems in using the services are responded to promptly and effectively Completed |
Evidence:
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Advice on better use of the service is provided as required Completed |
Evidence:
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