The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Educate client and build rapport
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The finance and mortgage broking process is explained to the client in a clear and unambiguous way with the background, credentials and role of the broker clarified to build rapport Completed |
Evidence:
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The services, values and capacity of the organisation are presented to the client and the client's understanding of the fees and charges are confirmed Completed |
Evidence:
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Procedures for complaints handling and resolution are identified and confirmed with the client Completed |
Evidence:
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Determine client's existing financial situation
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Client is asked to disclose relevant facts to begin determining their personal and financial situation and the current income, expenditure and liabilities of the client are established Completed |
Evidence:
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Current investment and assets position of the client are determined and an initial analysis of client's financial position undertaken based on the extent of client disclosure Completed |
Evidence:
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Determine client goals and priorities with respect to finance broking
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Client is asked to clarify their investment goals and expectations Completed |
Evidence:
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Risk issues and tolerance are explored comprehensively with client and client concerns, if any, are identified and responded to promptly and appropriately Completed |
Evidence:
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Client priorities are established and confirmed Completed |
Evidence:
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Specialist advise is sought where necessary or client is referred to appropriate sources where required advice or services cannot be provided Completed |
Evidence:
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Prepare necessary documentation follow-up
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All relevant client facts, information, financial and personal histories are documented, checked and managed confidentially in accordance with organisation policy and guidelines and relevant legislation and industry codes of practice Completed |
Evidence:
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Client records are created or updated where necessary in a clear and concise format and securely filed in a format and location readily accessible to other appropriate advisers Completed |
Evidence:
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