The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Create rapport with client
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Disclosure of capacity to client is consistent with code of practice requirements and client concerns, if any, are identified and responded to appropriately Completed |
Evidence:
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Active listening skills are demonstrated in dealings with clients and services explained to them orally or, if necessary, in writing in a clear and unambiguous way, avoiding jargon and in language appropriate to the receiver Completed |
Evidence:
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Identify client's needs, objectives and financial situation
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The client is encouraged to express and clarify their attitudes, views, feelings and objectives Completed |
Evidence:
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Relevant personal, financial and business details are collected from the client using an appropriate fact finder Completed |
Evidence:
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The client's short-, medium- and long-term objectives and investment risk profile are identified using an appropriate fact finder Completed |
Evidence:
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The client's preferences and concerns regarding options are identified using an appropriate fact finder where applicable and priorities identified and agreed upon Completed |
Evidence:
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The fact finder is completed in accordance with the code of practice Completed |
Evidence:
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Analyse client's needs, objectives and financial situation to identify appropriate solutions
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All information from the fact find process is used in analysing client needs and determine an appropriate strategy to provide for identified needs and outcomes Completed |
Evidence:
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Specialist advice is sought if required to address issues that professional judgement indicates may require further consideration. Completed |
Evidence:
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Present appropriate solutions to client
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Recommendations and features of the client advice record are explained and discussed with the client in a clear and unambiguous way with product knowledge appropriate for the service or advice offered demonstrated Completed |
Evidence:
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Impact of key aspects of the recommendations are disclosed in a clear and concise manner to the client and they are guided through the key aspects of the client information brochure prior to signing the proposal Completed |
Evidence:
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Requirements to put the recommended program into effect are explained to the client and a copy of the fact finder is provided to the client if requested Completed |
Evidence:
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Confirmation is sought from client that they understand the recommendations presented Completed |
Evidence:
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The client is assisted to make informed choices using the relevant documentation so that their needs and objectives are addressed consistent with their budgetary constraints Completed |
Evidence:
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Agreement in principle to proceed is obtained from the client Completed |
Evidence:
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Negotiate effectively
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Decisions are clearly explained to the client in accordance with company policy and they are assisted to make appropriate decisions regarding solutions to their needs and objectives Completed |
Evidence:
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Restraint and composure are exercised when dealing with conflict situations involving clients Completed |
Evidence:
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Communication channels are maintained when dealing with complaints and following complaint handling procedures Completed |
Evidence:
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Complete and maintain necessary documentation
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Proposal and other documents are completed and, where appropriate, signed off Completed |
Evidence:
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Client records are created or updated Completed |
Evidence:
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Contract variations are completed where applicable Completed |
Evidence:
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Confirmation including relevant documentation and contract variation is provided to the client and final plan implemented Completed |
Evidence:
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Reference material is organised in a form which facilitates the selection of appropriate products to meet client's needs and updated on a regular basis Completed |
Evidence:
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Provide after sales service
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After sales service to be provided is clearly defined, and is communicated to the client and executed as needed Completed |
Evidence:
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Fact finder, recommendations and client advice records are periodically reviewed Completed |
Evidence:
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Any changes to the client's situation since previous recommendations were made are identified and acted upon at subsequent reviews Completed |
Evidence:
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Areas of client dissatisfaction are acted upon in an ethical and timely manner and addresses code of practice requirements Completed |
Evidence:
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