The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish relationship with client
|
|
A range of communication and interpersonal skills are used to establish the knowledge level of client and clarify the level of insurance broking advice to be provided Completed |
Evidence:
|
Broker authorisation to deal with the client's needs is established and referral to appropriate adviser for higher level/specialist advice made, if required Completed |
Evidence:
|
Enquiries are responded to by explaining the range of general insurance products and broking services available and their relevant fee and charging methodology Completed |
Evidence:
|
Role of the broker and the licensee/principal responsible for the adviser's conduct is advised to the client Completed |
Evidence:
|
Client is informed of the brokerage procedures for complaints handling Completed |
Evidence:
|
Identify client objectives and risk situation
|
|
Regulations, codes and procedures set out in organisation compliance manuals for the personal advice process are complied with including delivery of appropriate disclosure documents Completed |
Evidence:
|
A range of communication and interpersonal skills are used to establish client objectives and goals Completed |
Evidence:
|
Appropriate risk assessment processes and tools are used to collect relevant personal, financial and business details Completed |
Evidence:
|
Analyse client risk information
|
|
All information from the client risk assessment process is analysed Completed |
Evidence:
|
The need for specialist advice or client industry information is sought if required to address issues that professional judgement indicates may require further consideration Completed |
Evidence:
|
Records of risks assessed and actions taken are checked to ensure information is current and comprehensive Completed |
Evidence:
|
Required insurance program and/or products are fully identified using an appropriate checklist Completed |
Evidence:
|
Clients are consulted throughout the analysis for further clarification where necessary Completed |
Evidence:
|
Follow-up questioning is undertaken to ensure that the client understood earlier questions and that information received by them is relevant and complete Completed |
Evidence:
|
Identify changes to insurance program
|
|
Current insurance program is compared with the checklist and new and additional risks identified so that discrepancies are clear Completed |
Evidence:
|
Available options are identified and assessed using information from risk analysis Completed |
Evidence:
|
Relevant product research is conducted Completed |
Evidence:
|
Advice for presentation to the client is prepared in accordance with organisational policy Completed |
Evidence:
|
Checks to ensure the advice has been scaled and suitable to the requirements of the advice situation are made Completed |
Evidence:
|
Checks that restricted words are used appropriately in the delivery of advice are made Completed |
Evidence:
|
Checks are made that the reasoning behind the advice and any conflicts of interest that affect the advice have been disclosed Completed |
Evidence:
|
Present appropriate solutions to the client
|
|
Features of the advice are explained to the client in a clear and unambiguous way Completed |
Evidence:
|
Relevant details, terms and conditions of the underlying products/services are explained to the client Completed |
Evidence:
|
Requirements to put the recommended program into effect are explained to the client Completed |
Evidence:
|
Client is provided with written supporting documentation and guided through the key aspects of the documentation Completed |
Evidence:
|
Advice from the client on required changes is sought without delay Completed |
Evidence:
|
Client declarations as required by underwriter are obtained Completed |
Evidence:
|
Negotiate program changes with insurers as required
|
|
Terms for the client requirements are obtained Completed |
Evidence:
|
Terms required for renewal and change of client's insurance are clarified with insurers Completed |
Evidence:
|
Outcomes of negotiation with insurers are advised to client to enable an informed decision to be made Completed |
Evidence:
|
Options that specify benefits and disadvantages are clarified for the client based on application of broker's industry knowledge Completed |
Evidence:
|
Justified recommendations are presented and clarified in accordance with organisational and regulatory requirements for provision of advice Completed |
Evidence:
|
Client instructions are obtained to enable precise action to be taken Completed |
Evidence:
|