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Evidence Guide: FNSIBK506A - Monitor broking clients

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSIBK506A - Monitor broking clients

What evidence can you provide to prove your understanding of each of the following citeria?

Establish communication protocols with client

  1. Brokerage service guidelines are applied to determine level of client contact required
  2. Communication format is formalised between client and broker
  3. Effectiveness of protocols is monitored, assessed and adjusted as required
Brokerage service guidelines are applied to determine level of client contact required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication format is formalised between client and broker

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effectiveness of protocols is monitored, assessed and adjusted as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and review information

  1. Information relevant to client requirements is determined
  2. Mechanisms to select and filter information in an efficient manner are established
Information relevant to client requirements is determined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Mechanisms to select and filter information in an efficient manner are established

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review client's business needs

  1. External environment is monitored and analysed against client program to monitor major change to level of risk exposure
  2. Client records are regularly reviewed to ensure information is current
  3. Comprehensive information on client is collected and reviewed in compliance with broking service protocols
  4. Comprehensive records are maintained of risks assessed and action taken
External environment is monitored and analysed against client program to monitor major change to level of risk exposure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client records are regularly reviewed to ensure information is current

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comprehensive information on client is collected and reviewed in compliance with broking service protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comprehensive records are maintained of risks assessed and action taken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

apply a systematic, methodological approach to monitoring situations in the context of product market developments and industry trends

pay close attention to detail in terms of personal needs and specifications of clients.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisational policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace projects and business simulations or scenarios.

Guidance information for assessment

Required Skills and Knowledge

Required skills

communication skills to:

determine and confirm information, using questioning and active listening techniques

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to achieving required outcomes

use computer applications (word processing, spreadsheet, database, specific purpose computer systems) to assist in achieving required outcomes

access and update records electronically

access web-based information services

literacy skills to read and interpret documentation from a variety of sources and record and consolidate relevant related information

research and analysis skills for accessing and interpreting relevant information

effective interpersonal skills

organisational skills, including the ability to plan and sequence work

attention to detail in monitoring situations

monitoring methods

research methods

negotiation skills

administration methods

Required knowledge

common law, legal systems and procedures

organisation or industry policy wording

organisation policy and procedures

industry compliance requirements

industry developments and trends

industry market position relative to product/line of business

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Level of client contact may vary:

annually

daily

monthly

weekly.

Communication can be through:

client bulletin

email

facsimile

letter

personal contact

telephone.

Records may include:

case files

minutes of meetings

notes

videos.

Information on client may be obtained by:

attending regular meetings

monitoring client advice

reviewing press clippings and media items.