The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish needs of parties
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Identify desires, needs, requirements and outcomes of all parties using open and professional communication strategies Completed |
Evidence:
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Identify and document potential issues and problems, and successful outcomes for organisation and client Completed |
Evidence:
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Identify, analyse and discuss strategies and options for achieving outcomes with relevant parties Completed |
Evidence:
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Identify and evaluate risks and contingency strategies Completed |
Evidence:
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Establish information, facts and issues relevant to situation, and obtain expert advice from third parties or other professionals where required prior to negotiations Completed |
Evidence:
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2. Negotiate to achieve agreed outcome
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Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties Completed |
Evidence:
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Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures Completed |
Evidence:
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Obtain, confirm and correctly document agreement by all parties Completed |
Evidence:
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Identify and document causes of disputes
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Identify and analyse issues or disputes promptly and establish position of relevant parties Completed |
Evidence:
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Use professional communication techniques that demonstrate respect and empathy for other viewpoints and positions to establish confidence of relevant parties Completed |
Evidence:
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Document disputes and issues promptly and accurately, and verify with all relevant parties Completed |
Evidence:
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Implement and manage strategies to resolve disputes
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Identify, evaluate and implement strategies and options which are most likely to achieve favourable outcomes for all relevant parties Completed |
Evidence:
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Implement proceedings promptly to settle dispute in accordance with legislative, regulatory, professional and organisational requirements Completed |
Evidence:
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Manage dispute to optimise likelihood of favourable outcome for all parties in line with organisational policy and goals Completed |
Evidence:
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Ensure procedures to resolve dispute are in accordance with organisational policy and procedures, and legislative, regulatory and professional requirements Completed |
Evidence:
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Document accurate, thorough and accessible records of all aspects of dispute for follow up and future reference Completed |
Evidence:
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Contact relevant parties to identify any follow up action required to ensure client satisfaction Completed |
Evidence:
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Negotiate to achieve agreed outcome
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Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties Completed |
Evidence:
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Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures Completed |
Evidence:
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Obtain, confirm and correctly document agreement by all parties Completed |
Evidence:
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