The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Process applications for debit transaction cards
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Provide customers with information on debit cards, including their usage, terms and conditions, and benefits Completed |
Evidence:
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Gather information from customers as required to support applications for cards Completed |
Evidence:
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Check information provided in accordance with standard procedures for authenticity, accuracy and completeness, and complete and process applications in accordance with procedures Completed |
Evidence:
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Notify customers of approval or disapproval of applications Completed |
Evidence:
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Use standard procedures to issue customers with debit cards despatched to branch for collection by authorised person or cardholder, or sent by mail Completed |
Evidence:
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Process card transaction
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Consult with or refer to other personnel to determine transaction details, if required Completed |
Evidence:
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Process card transactions in accordance with organisational policy and procedures Completed |
Evidence:
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Process complaints and enquiries in accordance with organisational guidelines and codes of conduct relating to electronic funds transfer for captured and hot listed cards Completed |
Evidence:
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Administer card database
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Administer card database in accordance with organisational policy and procedures Completed |
Evidence:
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Identify and process duplicate transactions and charge-backs according to organisational policy and procedures Completed |
Evidence:
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Follow card security procedures to ensure appropriate actions are taken Completed |
Evidence:
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