The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Commence credit card application process
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Customer is provided with information on credit cards including their benefits, usage, terms and conditions explaining the benefits and uses of relevant cards to ensure an appropriate match with their needs Completed |
Evidence:
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Queries about terms, conditions and costs are answered fully and clearly to ensure customers are appropriately informed Completed |
Evidence:
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Information is gathered from the customer as required and using standard procedures to support the application for the credit card Completed |
Evidence:
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Check and process credit card applications
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Information provided is checked in accordance with standard procedures for authenticity, accuracy and completeness Completed |
Evidence:
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Credit scoring is conducted using standard systems and procedures to ascertain credit worthiness and determine the customer's suitability for the product Completed |
Evidence:
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Application is completed and processed in accordance with standard procedures and customer notified of approval or disapproval of their application Completed |
Evidence:
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Standard procedures are used to issue customer with credit cards despatched to the branch for collection by the authorised person or card holder or sent by mail Completed |
Evidence:
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Process card transaction
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Consultation or referral to other personnel is undertaken to determine further details required Completed |
Evidence:
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Card transactions are processed in accordance with organisation's card security policies and procedures Completed |
Evidence:
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Complaints and enquiries are processed in accordance with the Electronic Funds Transfer (EFT) Code of Conduct for captured and hot listed cards Completed |
Evidence:
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Administer card database
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Card database is administered in accordance with the organisation's policies and procedures Completed |
Evidence:
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Duplicate transactions and charge-backs are identified and processed according to organisation's policies and procedures Completed |
Evidence:
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Card security procedures are checked to ensure appropriate procedures are in place Completed |
Evidence:
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