The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Communicate effectively with staff and clients
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Process mail to facilitate communication flow Completed |
Evidence:
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Process telephone communications and pass on messages Completed |
Evidence:
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Manage client appointment bookings Completed |
Evidence:
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Provide information and advice regarding services and fee structure of the practice to meet client needs Completed |
Evidence:
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Collect and provide information to facilitate communication flow Completed |
Evidence:
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Manage waiting clients Completed |
Evidence:
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Manage office administration tasks
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Maintain information and records system to ensure its integrity Completed |
Evidence:
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Apply knowledge of practice to complete routine administration tasks Completed |
Evidence:
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Maintain and use computer files and programs Completed |
Evidence:
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Use office equipment to perform routine tasks Completed |
Evidence:
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Prepare businessdocuments Completed |
Evidence:
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Create and update client records according to practice protocols Completed |
Evidence:
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Perform routine financial activities
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Monitor cash control for accounting purposes Completed |
Evidence:
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Monitor stock level and order supplies Completed |
Evidence:
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Apply knowledge of fee structure to prepare and process accounts Completed |
Evidence:
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Prepare routine financial documents Completed |
Evidence:
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Provide basic health care assistance
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Use practice specific/medical terminology correctly when communicating with staff and clients Completed |
Evidence:
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Carry out routine tasks to assist health care practitioner Completed |
Evidence:
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Process referrals to specialist practitioners Completed |
Evidence:
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Document interactions with clients according to practice protocols Completed |
Evidence:
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Work effectively within a team
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Co-ordinate own work schedule to complete tasks and achieve team goals Completed |
Evidence:
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Apply knowledge of employee and employer rights and responsibilities to workplace environment Completed |
Evidence:
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Participate in workplace meetings and communications Completed |
Evidence:
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Review and develop own performance Completed |
Evidence:
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Respect cultural and personal differences Completed |
Evidence:
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Recognise and respect organisation culture Completed |
Evidence:
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Understand and work within own abilities and the boundaries of own role as per practice protocols Completed |
Evidence:
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Provide and receive constructive feedback Completed |
Evidence:
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Be supportive of team goals and team members Completed |
Evidence:
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Undertake responsibilities and duties in a positive, courteous manner to promote cooperation and productive relationships Completed |
Evidence:
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