The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify and analyse maintenance needs
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Identify risks to business continuity due to system malfunction including quantification of possible loss Completed |
Evidence:
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Identify core business functions and determine the service requirements for those functions Completed |
Evidence:
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Develop a maintenance philosophy to meet business needs and apply it to dealings with the client Completed |
Evidence:
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Identify and analyse IT system components to be maintained
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Review systems architecture and configuration documentation for currency Completed |
Evidence:
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Conduct an equipment and/or software audit if appropriate information is not available Completed |
Evidence:
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Determine and document the warranty status of components and/or software according to vendor, project or organisational requirements Completed |
Evidence:
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Identify critical components and/or software and document recommendations regarding possible service arrangements Completed |
Evidence:
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Develop service level agreements
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Determine the views and requirements of the client in order to identify maintenance requirements Completed |
Evidence:
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Prepare service-level agreements to match client user and business requirements Completed |
Evidence:
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Formulate maintenance strategy
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Examine maintenance options against cost constraints, risks to business continuity and service-level agreements Completed |
Evidence:
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Identify a specific maintenance strategy based on cost, business and service-level agreements requirements Completed |
Evidence:
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Create a preventative maintenance schedule based on cost, business and service-level agreements requirements Completed |
Evidence:
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Negotiate a maintenance strategy with client and make changes to service-level agreements where necessary Completed |
Evidence:
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Document the recommended procedure for approval from appropriate person according to organisational requirements Completed |
Evidence:
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Define client and supplier processes and standards
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Negotiate and create reporting procedures for service requests with client and suppliers Completed |
Evidence:
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Determine response time standards with client and suppliers Completed |
Evidence:
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Create escalation procedures with client and suppliers Completed |
Evidence:
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Set-up the help desk or other support function in accordance with agreed standards and procedures and in line with industry best practices Completed |
Evidence:
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