The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Determine organisational help-desk procedures
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Review organisation’s technical support procedures Completed |
Evidence:
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Interrogate help-desk system Completed |
Evidence:
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Liaise with client Completed |
Evidence:
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Install or upgrade a desktop OS
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Install an OS Completed |
Evidence:
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Upgrade an existing OS Completed |
Evidence:
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Research and implement automated OS installation techniques and procedures Completed |
Evidence:
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Migrate files Completed |
Evidence:
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Manage and troubleshoot resource access
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Configure local resources access Completed |
Evidence:
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Configure sharing of local resources Completed |
Evidence:
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Assign access rights to shared resources Completed |
Evidence:
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Configure and troubleshoot hardware devices and drivers
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Determine and resolve problems with hardware resources Completed |
Evidence:
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Research and install appropriate device drivers Completed |
Evidence:
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Configure hardware resources Completed |
Evidence:
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Configure device drivers Completed |
Evidence:
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Configure and troubleshoot the desktop and user environments
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Construct profiles for users Completed |
Evidence:
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Organise shortcuts Completed |
Evidence:
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Arrange screen management Completed |
Evidence:
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