The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Prepare to manage ICT services
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Identify the quality requirement principles to provide ICT service provision, according to the business needs and expectations Completed |
Evidence:
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Research and critically analyse, the appropriate service processes Completed |
Evidence:
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Analyse continual improvement processes, to align and realign, the ICT services to business needs Completed |
Evidence:
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Develop the quality requirements for ICT service management
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Identify the specific quality requirements to improve the service management processes Completed |
Evidence:
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Align ICT services with the business, applying service management concepts Completed |
Evidence:
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Develop the strategies for the control, delivery and support of ICT services Completed |
Evidence:
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Develop a code of practice for ICT service management
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Research and critically analyse, best practice processes Completed |
Evidence:
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Document best practice processes for ICT service management Completed |
Evidence:
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Implement the identified best practice processes Completed |
Evidence:
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Evaluate, monitor and improve ICT service management Completed |
Evidence:
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