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Evidence Guide: ICTSAS202 - Apply problem-solving techniques to routine ICT malfunctions

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTSAS202 - Apply problem-solving techniques to routine ICT malfunctions

What evidence can you provide to prove your understanding of each of the following citeria?

Identify routine problems

  1. Identify hardware, software, user or procedural problem areas to appropriate person in the organisation
  2. Define and determine problem to be investigated
  3. Identify and document current conditions of the hardware, software, user or problem
Identify hardware, software, user or procedural problem areas to appropriate person in the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define and determine problem to be investigated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and document current conditions of the hardware, software, user or problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research solutions to routine problems

  1. Identify potential solutions to problem
  2. Develop, document, rank and present recommendations about possible solutions to appropriate person for decision
Identify potential solutions to problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop, document, rank and present recommendations about possible solutions to appropriate person for decision

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend solutions to problems

  1. Plan implementation of solutions
  2. Plan evaluation of implemented solutions
  3. Document recommended solution and submit to appropriate person for confirmation
Plan implementation of solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan evaluation of implemented solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document recommended solution and submit to appropriate person for confirmation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify routine problems

1.1 Identify hardware, software, user or procedural problem areas to appropriate person in the organisation

1.2 Define and determine problem to be investigated

1.3 Identify and document current conditions of the hardware, software, user or problem

2. Research solutions to routine problems

2.1 Identify potential solutions to problem

2.2 Develop, document, rank and present recommendations about possible solutions to appropriate person for decision

3. Recommend solutions to problems

3.1 Plan implementation of solutions

3.2 Plan evaluation of implemented solutions

3.3 Document recommended solution and submit to appropriate person for confirmation

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify routine problems

1.1 Identify hardware, software, user or procedural problem areas to appropriate person in the organisation

1.2 Define and determine problem to be investigated

1.3 Identify and document current conditions of the hardware, software, user or problem

2. Research solutions to routine problems

2.1 Identify potential solutions to problem

2.2 Develop, document, rank and present recommendations about possible solutions to appropriate person for decision

3. Recommend solutions to problems

3.1 Plan implementation of solutions

3.2 Plan evaluation of implemented solutions

3.3 Document recommended solution and submit to appropriate person for confirmation

Evidence of the ability to:

determine the root cause of a routine malfunction

identify solutions

produce documentation that recommends solutions to problems

follow established procedures

refer unresolved problems to support persons.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify current industry hardware and software products and services

identify current industry maintenance, service and helpdesk practices, processes and procedures

identify current operating systems

identify current industry standard diagnostic tools

describe common computer malfunctions and resolutions.