The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Determine client problems
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Determine client problem by using questioning or other techniques Completed |
Evidence:
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Document responses of client for follow-up action Completed |
Evidence:
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Examine logged requests to determine specific requirements Completed |
Evidence:
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Take action where required to gain further information Completed |
Evidence:
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Refer to a database of known problems to identify possible resolution options Completed |
Evidence:
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Prioritise client problems
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Determine scale of the problem based on information gathered Completed |
Evidence:
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Establish and record relevant constraints Completed |
Evidence:
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Undertake an impact analysis of the problem to determine severity and risks Completed |
Evidence:
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2.4 Prioritise problem according to organisation's escalation procedures Completed |
Evidence:
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Provide advice and support to the client from database of known problems, where appropriate Completed |
Evidence:
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Refer problems where required
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Investigate and apply appropriate process to follow when referring problems to third parties Completed |
Evidence:
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Provide third party with client and problem details as required Completed |
Evidence:
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Document advice and support provided by third party according to organisational guidelines, where appropriate Completed |
Evidence:
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Carry out maintenance
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Obtain appropriate components for resolution in line with organisational guidelines Completed |
Evidence:
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Complete maintenance in line with organisational guidelines Completed |
Evidence:
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Store or dispose of used components following organisational environmental guidelines Completed |
Evidence:
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Prepare maintenance report
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Prepare a maintenance report, including information about problems and resolution action Completed |
Evidence:
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Forward maintenance report to client for feedback Completed |
Evidence:
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Confirm problem resolution
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Obtain feedback from client to ensure requirements have been met Completed |
Evidence:
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Forward client feedback to appropriate person for sign-off and record in known problems database as appropriate Completed |
Evidence:
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