The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Review service standards
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Review service level agreements (SLAs) Completed |
Evidence:
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Identify actual fault reporting and restoration performance, and compare with SLAs to ensure they meet requirements Completed |
Evidence:
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Record areas of discrepancy Completed |
Evidence:
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Review infrastructure
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Identify internal support and maintenance options Completed |
Evidence:
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Undertake a review of infrastructure Completed |
Evidence:
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Record areas of discrepancy Completed |
Evidence:
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Determine and implement solutions
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Compare service standards and infrastructure discrepancies, and identify gaps in existing service Completed |
Evidence:
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Document discrepancies identified Completed |
Evidence:
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Determine cost effective solutions and impact Completed |
Evidence:
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Implement solutions Completed |
Evidence:
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Organise reviews
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Determine guidelines for regular reviews with stakeholders Completed |
Evidence:
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Undertake reviews as per agreed guidelines Completed |
Evidence:
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Document review process and submit to the stakeholder Completed |
Evidence:
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Ensure effective reporting procedures are in place and used Completed |
Evidence:
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