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Evidence Guide: ICTTEN508 - Locate, diagnose and rectify complex faults

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN508 - Locate, diagnose and rectify complex faults

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare to locate and rectify complex faults

  1. Prepare for given work according to relevant legislation, codes, regulations and standards
  2. Notify client to arrange site access
  3. Obtain and interpret results of any action taken by first fault repairer
  4. Obtain fault history to establish any fault patterns
  5. Obtain all available data on system equipment to assist with fault diagnosis
  6. Develop strategies for identification and repair in discussion with other engineering and technical personnel
  7. Obtain tools and test equipment relevant to the identified system type and fault
  8. Set up equipment according to manufacturer’s specifications and safe work practices and reconfigure as required
Prepare for given work according to relevant legislation, codes, regulations and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify client to arrange site access

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and interpret results of any action taken by first fault repairer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain fault history to establish any fault patterns

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain all available data on system equipment to assist with fault diagnosis

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop strategies for identification and repair in discussion with other engineering and technical personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain tools and test equipment relevant to the identified system type and fault

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set up equipment according to manufacturer’s specifications and safe work practices and reconfigure as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Locate and diagnose faults

  1. Use methodical and safe work practices suitable for system and problem type to identify system fault
  2. Isolate and test fault progressively to remove likely variables from assessment, and record test results
  3. Refer faults that may involve third party services, if required
  4. Diagnose fault in the shortest time possible with minimum inconvenience to other client activity
  5. Provide regular progress reports to clients
  6. Raise fault identification to a national support level within a specified timeframe, if required
  7. Undertake guidance from national support in fault diagnosis as required
  8. Negotiate any necessary system downtime with clients
Use methodical and safe work practices suitable for system and problem type to identify system fault

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Isolate and test fault progressively to remove likely variables from assessment, and record test results

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer faults that may involve third party services, if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Diagnose fault in the shortest time possible with minimum inconvenience to other client activity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide regular progress reports to clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Raise fault identification to a national support level within a specified timeframe, if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake guidance from national support in fault diagnosis as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate any necessary system downtime with clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rectify fault

  1. Determine options to rectify fault including any system downtime and present to client for decision
  2. Rectify fault totally, partially or provide temporary solution
  3. Replace or repair faulty parts or equipment according to service agreement
  4. Reprogram equipment as required
  5. Dismantle and remove any temporary service in a safe and efficient manner where appropriate
  6. Perform repair under national support guidance as required
  7. Perform routine checks to identify likelihood of further or likely problems
  8. Rectify any further problems identified, or bring to the attention of the customer for decision on further action
Determine options to rectify fault including any system downtime and present to client for decision

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rectify fault totally, partially or provide temporary solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Replace or repair faulty parts or equipment according to service agreement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reprogram equipment as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dismantle and remove any temporary service in a safe and efficient manner where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform repair under national support guidance as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform routine checks to identify likelihood of further or likely problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rectify any further problems identified, or bring to the attention of the customer for decision on further action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clean up worksite and complete records

  1. Produce a report on fault diagnosis and rectification
  2. Remove and dispose of waste and debris from worksite according to environmental requirements
  3. Ensure changes made to work area during fault repair are restored to client’s satisfaction
  4. Complete all records, and explain and justify faults and rectification action taken
Produce a report on fault diagnosis and rectification

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Remove and dispose of waste and debris from worksite according to environmental requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure changes made to work area during fault repair are restored to client’s satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete all records, and explain and justify faults and rectification action taken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to locate and rectify complex faults

1.1 Prepare for given work according to relevant legislation, codes, regulations and standards

1.2 Notify client to arrange site access

1.3 Obtain and interpret results of any action taken by first fault repairer

1.4 Obtain fault history to establish any fault patterns

1.5 Obtain all available data on system equipment to assist with fault diagnosis

1.6 Develop strategies for identification and repair in discussion with other engineering and technical personnel

1.7 Obtain tools and test equipment relevant to the identified system type and fault

1.8 Set up equipment according to manufacturer’s specifications and safe work practices and reconfigure as required

2. Locate and diagnose faults

2.1 Use methodical and safe work practices suitable for system and problem type to identify system fault

2.2 Isolate and test fault progressively to remove likely variables from assessment, and record test results

2.3 Refer faults that may involve third party services, if required

2.4 Diagnose fault in the shortest time possible with minimum inconvenience to other client activity

2.5 Provide regular progress reports to clients

2.6 Raise fault identification to a national support level within a specified timeframe, if required

2.7 Undertake guidance from national support in fault diagnosis as required

2.8 Negotiate any necessary system downtime with clients

3. Rectify fault

3.1 Determine options to rectify fault including any system downtime and present to client for decision

3.2 Rectify fault totally, partially or provide temporary solution

3.3 Replace or repair faulty parts or equipment according to service agreement

3.4 Reprogram equipment as required

3.5 Dismantle and remove any temporary service in a safe and efficient manner where appropriate

3.6 Perform repair under national support guidance as required

3.7 Perform routine checks to identify likelihood of further or likely problems

3.8 Rectify any further problems identified, or bring to the attention of the customer for decision on further action

4. Clean up worksite and complete records

4.1 Produce a report on fault diagnosis and rectification

4.2 Remove and dispose of waste and debris from worksite according to environmental requirements

4.3 Ensure changes made to work area during fault repair are restored to client’s satisfaction

4.4 Complete all records, and explain and justify faults and rectification action taken

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to locate and rectify complex faults

1.1 Prepare for given work according to relevant legislation, codes, regulations and standards

1.2 Notify client to arrange site access

1.3 Obtain and interpret results of any action taken by first fault repairer

1.4 Obtain fault history to establish any fault patterns

1.5 Obtain all available data on system equipment to assist with fault diagnosis

1.6 Develop strategies for identification and repair in discussion with other engineering and technical personnel

1.7 Obtain tools and test equipment relevant to the identified system type and fault

1.8 Set up equipment according to manufacturer’s specifications and safe work practices and reconfigure as required

2. Locate and diagnose faults

2.1 Use methodical and safe work practices suitable for system and problem type to identify system fault

2.2 Isolate and test fault progressively to remove likely variables from assessment, and record test results

2.3 Refer faults that may involve third party services, if required

2.4 Diagnose fault in the shortest time possible with minimum inconvenience to other client activity

2.5 Provide regular progress reports to clients

2.6 Raise fault identification to a national support level within a specified timeframe, if required

2.7 Undertake guidance from national support in fault diagnosis as required

2.8 Negotiate any necessary system downtime with clients

3. Rectify fault

3.1 Determine options to rectify fault including any system downtime and present to client for decision

3.2 Rectify fault totally, partially or provide temporary solution

3.3 Replace or repair faulty parts or equipment according to service agreement

3.4 Reprogram equipment as required

3.5 Dismantle and remove any temporary service in a safe and efficient manner where appropriate

3.6 Perform repair under national support guidance as required

3.7 Perform routine checks to identify likelihood of further or likely problems

3.8 Rectify any further problems identified, or bring to the attention of the customer for decision on further action

4. Clean up worksite and complete records

4.1 Produce a report on fault diagnosis and rectification

4.2 Remove and dispose of waste and debris from worksite according to environmental requirements

4.3 Ensure changes made to work area during fault repair are restored to client’s satisfaction

4.4 Complete all records, and explain and justify faults and rectification action taken

Evidence of ability to:

methodically analyse fault details and diagnose potential faults

conduct advanced tests to determine complex network faults

isolate and locate faults logically

rectify faults using appropriate organisational procedures and work health and safety (WHS) requirements

comply with all related WHS requirements and work practices.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain fault escalation procedures

describe the most appropriate fault-finding techniques and test equipment required

identify fault types and rectification methods

list safety requirements and standards

define the function of service agreements

outline types of networks and equipment including:

access

broadband deployment

cabling

customer premises’ equipment (CPE)

internet protocol (IP) networks for enterprise and customer systems and installations

local area networks (LANs)

telephony

wide area networks (WANs)

outline workplace environment and practices.