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Evidence Guide: ICTTEN602 - Undertake system administration

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN602 - Undertake system administration

What evidence can you provide to prove your understanding of each of the following citeria?

Undertake proactive maintenance of system

  1. Prepare methodology to undertake platform database optimisation and administration effectively
  2. Produce a cost-benefit analysis of database optimisation schedule to evaluate the effective return on investment (RoI) benefit to the organisation
  3. Produce training instructions for new users on methodology to ensure effective database optimisation and administration
  4. Interrogate and monitor system platforms to determine error logs, aging time on processes, database checks and system loadings
  5. Notify appropriate personnel of problems and provide advice and guidance on likely solutions
  6. Conduct system measurements from a user perspective on response times, and initiate investigations on problems where specifications are not being met
  7. Assess availability of data storage space and initiate appropriate action where required
  8. Develop procedures for system backup and restoration, review for efficiency of operation and amend where required
Prepare methodology to undertake platform database optimisation and administration effectively

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce a cost-benefit analysis of database optimisation schedule to evaluate the effective return on investment (RoI) benefit to the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce training instructions for new users on methodology to ensure effective database optimisation and administration

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interrogate and monitor system platforms to determine error logs, aging time on processes, database checks and system loadings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify appropriate personnel of problems and provide advice and guidance on likely solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct system measurements from a user perspective on response times, and initiate investigations on problems where specifications are not being met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess availability of data storage space and initiate appropriate action where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop procedures for system backup and restoration, review for efficiency of operation and amend where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide application support to system users

  1. Produce a set of procedures for formal meetings with users on a regular basis for effectiveness to discuss user issues and provide support
  2. Set up a user support network to provide responsive system administration to users on an ongoing basis as critical issues arise
Produce a set of procedures for formal meetings with users on a regular basis for effectiveness to discuss user issues and provide support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set up a user support network to provide responsive system administration to users on an ongoing basis as critical issues arise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create and delete user accounts

  1. Create a hierarchical user profiling system to manage user accounts effectively according to enterprise policy
  2. Establish and monitor security procedures relating to access according to policy
  3. Assess grounds for deletion of user accounts and determine necessary action
Create a hierarchical user profiling system to manage user accounts effectively according to enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and monitor security procedures relating to access according to policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess grounds for deletion of user accounts and determine necessary action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake special investigations

  1. Evaluate requests for investigation to determine detail of action required
  2. Prepare activity plan including timelines, specific goals, investigative team and resources required to conduct an investigation
  3. Conduct investigation methodically according to plan and record findings
  4. Analyse findings and prepare and forward reports, including recommendations to the requesting body
Evaluate requests for investigation to determine detail of action required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare activity plan including timelines, specific goals, investigative team and resources required to conduct an investigation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct investigation methodically according to plan and record findings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse findings and prepare and forward reports, including recommendations to the requesting body

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Undertake proactive maintenance of system

1.1 Prepare methodology to undertake platform database optimisation and administration effectively

1.2 Produce a cost-benefit analysis of database optimisation schedule to evaluate the effective return on investment (RoI) benefit to the organisation

1.3 Produce training instructions for new users on methodology to ensure effective database optimisation and administration

1.4 Interrogate and monitor system platforms to determine error logs, aging time on processes, database checks and system loadings

1.5 Notify appropriate personnel of problems and provide advice and guidance on likely solutions

1.6 Conduct system measurements from a user perspective on response times, and initiate investigations on problems where specifications are not being met

1.7 Assess availability of data storage space and initiate appropriate action where required

1.8 Develop procedures for system backup and restoration, review for efficiency of operation and amend where required

2. Provide application support to system users

2.1 Produce a set of procedures for formal meetings with users on a regular basis for effectiveness to discuss user issues and provide support

2.2 Set up a user support network to provide responsive system administration to users on an ongoing basis as critical issues arise

3. Create and delete user accounts

3.1 Create a hierarchical user profiling system to manage user accounts effectively according to enterprise policy

3.2 Establish and monitor security procedures relating to access according to policy

3.3 Assess grounds for deletion of user accounts and determine necessary action

4. Undertake special investigations

4.1 Evaluate requests for investigation to determine detail of action required

4.2 Prepare activity plan including timelines, specific goals, investigative team and resources required to conduct an investigation

4.3 Conduct investigation methodically according to plan and record findings

4.4 Analyse findings and prepare and forward reports, including recommendations to the requesting body

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Undertake proactive maintenance of system

1.1 Prepare methodology to undertake platform database optimisation and administration effectively

1.2 Produce a cost-benefit analysis of database optimisation schedule to evaluate the effective return on investment (RoI) benefit to the organisation

1.3 Produce training instructions for new users on methodology to ensure effective database optimisation and administration

1.4 Interrogate and monitor system platforms to determine error logs, aging time on processes, database checks and system loadings

1.5 Notify appropriate personnel of problems and provide advice and guidance on likely solutions

1.6 Conduct system measurements from a user perspective on response times, and initiate investigations on problems where specifications are not being met

1.7 Assess availability of data storage space and initiate appropriate action where required

1.8 Develop procedures for system backup and restoration, review for efficiency of operation and amend where required

2. Provide application support to system users

2.1 Produce a set of procedures for formal meetings with users on a regular basis for effectiveness to discuss user issues and provide support

2.2 Set up a user support network to provide responsive system administration to users on an ongoing basis as critical issues arise

3. Create and delete user accounts

3.1 Create a hierarchical user profiling system to manage user accounts effectively according to enterprise policy

3.2 Establish and monitor security procedures relating to access according to policy

3.3 Assess grounds for deletion of user accounts and determine necessary action

4. Undertake special investigations

4.1 Evaluate requests for investigation to determine detail of action required

4.2 Prepare activity plan including timelines, specific goals, investigative team and resources required to conduct an investigation

4.3 Conduct investigation methodically according to plan and record findings

4.4 Analyse findings and prepare and forward reports, including recommendations to the requesting body

Evidence of ability to:

prepare a methodology for system maintenance

produce cost-benefit analysis and training for database optimisation and administration

review development of training instructions

conduct system measurements

develop support processes for system users

manage user accounts and security procedures

investigate potential system administration problems and make recommendations.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

summarise back-up systems

demonstrate a deep knowledge of computer systems

outline meeting procedures

outline the common methodology for system administration

summarise optimisation and administration of a database

provide a summary of telecommunications monitoring tools

explain the process for investigation requests and actions

outline user account security and profiling system.