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Evidence Guide: MEA125 - Develop aviation maintenance personnel

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MEA125 - Develop aviation maintenance personnel

What evidence can you provide to prove your understanding of each of the following citeria?

Mediate in and settle grievances and disputes

  1. Problem solving issue resolution procedures are conducted in accordance with relevant policy and procedures
  2. Grievances and disputes are managed in a timely and respectful manner
  3. Grievances and disputes are managed to optimise the likelihood of a favourable outcome for all parties
  4. Individual’s rights and obligations are respected and communicated in a clear and concise manner
  5. Interviews and meetings are conducted in a participative and consultative manner
  6. Outcomes of proceedings are recorded, stored and made available to authorised personnel in accordance with organisational policy and procedures
Problem solving issue resolution procedures are conducted in accordance with relevant policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Grievances and disputes are managed in a timely and respectful manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Grievances and disputes are managed to optimise the likelihood of a favourable outcome for all parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual’s rights and obligations are respected and communicated in a clear and concise manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interviews and meetings are conducted in a participative and consultative manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Outcomes of proceedings are recorded, stored and made available to authorised personnel in accordance with organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Motivate team towards achieving quality output

  1. Team members needs and wants are recognised and where possible incorporated into work assignments consistent with their level of responsibility
  2. The team’s achievements are promoted and rewarded in a way that openly acknowledges the importance of team members’ contributions
Team members needs and wants are recognised and where possible incorporated into work assignments consistent with their level of responsibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The team’s achievements are promoted and rewarded in a way that openly acknowledges the importance of team members’ contributions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Control allocation of tasks to teams and individuals

  1. Tasks are allocated to teams and individuals to take into account the needs of the organisation’s operational requirements, individual/team goals, development needs, and individual strengths, qualifications and authorisations
  2. Prompt corrective action is taken in response to actual or potential significant deviations from plans
Tasks are allocated to teams and individuals to take into account the needs of the organisation’s operational requirements, individual/team goals, development needs, and individual strengths, qualifications and authorisations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prompt corrective action is taken in response to actual or potential significant deviations from plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and report individual performance

  1. Performance expectations based on an individual’s situation and work requirements are identified and agreed
  2. Individual performance is reviewed on an ongoing basis against performance expectation
  3. Feedback is provided in a constructive manner
  4. Reporting on individual performance is in accordance with the organisation’s policies and procedures
  5. Performance issues that cannot be rectified or addressed are referred to appropriate personnel according to the organisation’s policies and procedures
Performance expectations based on an individual’s situation and work requirements are identified and agreed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual performance is reviewed on an ongoing basis against performance expectation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback is provided in a constructive manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reporting on individual performance is in accordance with the organisation’s policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Performance issues that cannot be rectified or addressed are referred to appropriate personnel according to the organisation’s policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate individual training

  1. Individual training requirements are identified to meet the needs of the individual and the organisation
  2. Individual training is delivered
  3. Opportunities for individuals to develop and apply competencies on the job are facilitated
Individual training requirements are identified to meet the needs of the individual and the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual training is delivered

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities for individuals to develop and apply competencies on the job are facilitated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1.

Mediate in and settle grievances and disputes

1.1

Problem solving issue resolution procedures are conducted in accordance with relevant policy and procedures

1.2

Grievances and disputes are managed in a timely and respectful manner

1.3

Grievances and disputes are managed to optimise the likelihood of a favourable outcome for all parties

1.4

Individual’s rights and obligations are respected and communicated in a clear and concise manner

1.5

Interviews and meetings are conducted in a participative and consultative manner

1.6

Outcomes of proceedings are recorded, stored and made available to authorised personnel in accordance with organisational policy and procedures

2.

Motivate team towards achieving quality output

2.1

Team members needs and wants are recognised and where possible incorporated into work assignments consistent with their level of responsibility

2.2

The team’s achievements are promoted and rewarded in a way that openly acknowledges the importance of team members’ contributions

3.

Control allocation of tasks to teams and individuals

3.1

Tasks are allocated to teams and individuals to take into account the needs of the organisation’s operational requirements, individual/team goals, development needs, and individual strengths, qualifications and authorisations

3.2

Prompt corrective action is taken in response to actual or potential significant deviations from plans

4.

Evaluate and report individual performance

4.1

Performance expectations based on an individual’s situation and work requirements are identified and agreed

4.2

Individual performance is reviewed on an ongoing basis against performance expectation

4.3

Feedback is provided in a constructive manner

4.4

Reporting on individual performance is in accordance with the organisation’s policies and procedures

4.5

Performance issues that cannot be rectified or addressed are referred to appropriate personnel according to the organisation’s policies and procedures

5.

Coordinate individual training

5.1

Individual training requirements are identified to meet the needs of the individual and the organisation

5.2

Individual training is delivered

5.3

Opportunities for individuals to develop and apply competencies on the job are facilitated

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1.

Mediate in and settle grievances and disputes

1.1

Problem solving issue resolution procedures are conducted in accordance with relevant policy and procedures

1.2

Grievances and disputes are managed in a timely and respectful manner

1.3

Grievances and disputes are managed to optimise the likelihood of a favourable outcome for all parties

1.4

Individual’s rights and obligations are respected and communicated in a clear and concise manner

1.5

Interviews and meetings are conducted in a participative and consultative manner

1.6

Outcomes of proceedings are recorded, stored and made available to authorised personnel in accordance with organisational policy and procedures

2.

Motivate team towards achieving quality output

2.1

Team members needs and wants are recognised and where possible incorporated into work assignments consistent with their level of responsibility

2.2

The team’s achievements are promoted and rewarded in a way that openly acknowledges the importance of team members’ contributions

3.

Control allocation of tasks to teams and individuals

3.1

Tasks are allocated to teams and individuals to take into account the needs of the organisation’s operational requirements, individual/team goals, development needs, and individual strengths, qualifications and authorisations

3.2

Prompt corrective action is taken in response to actual or potential significant deviations from plans

4.

Evaluate and report individual performance

4.1

Performance expectations based on an individual’s situation and work requirements are identified and agreed

4.2

Individual performance is reviewed on an ongoing basis against performance expectation

4.3

Feedback is provided in a constructive manner

4.4

Reporting on individual performance is in accordance with the organisation’s policies and procedures

4.5

Performance issues that cannot be rectified or addressed are referred to appropriate personnel according to the organisation’s policies and procedures

5.

Coordinate individual training

5.1

Individual training requirements are identified to meet the needs of the individual and the organisation

5.2

Individual training is delivered

5.3

Opportunities for individuals to develop and apply competencies on the job are facilitated

Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria under the specified conditions of assessment on at least one occasion, and must include:

negotiation and dispute resolution

performance appraisal

interpersonal communication

interviewing

planning

application of requirements regarding matching of allocated jobs with qualification and task authorisations.

Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

relevant government legislation

Civil Aviation Regulations (CARs) and Advisory Circulars (ACs)

Civil Aviation Safety Regulations (CASRs), Manuals of Standards and associated Acceptable Means of Compliance and Guidance Material

maintenance organisation expositions

continuing airworthiness management organisation expositions

relevant Defence Regulations and instructions

maintenance organisation manuals

work health and safety (WHS) legislation

organisational safety manuals

organisational policy and procedures manuals

organisational performance appraisal reporting requirements

personnel development principles and practices

equity and diversity

fraud and ethics.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Relevant policy and procedures are found in:

Organisational policy manuals

Maintenance organisation manual

Maintenance management plan

Procedures manuals

Work instructions

Government legislation

Defence regulations and instructions

Standing instructions

Grievance procedures

Civil Aviation Safety Regulations (CASRs), Manuals of Standards and associated Acceptable Means of Compliance and Guidance Material

Maintenance organisation expositions

Continuing airworthiness management organisation expositions

Grievances and disputes include:

Progress towards qualifications

Employment area

Sexual harassment

Equity and diversity

Employment conditions

Interpersonal differences

Qualifications and authorisations include:

Training Package qualifications issued under the Australian Qualifications Framework (AQF)

Certificates issued by Registered Training Organisations (RTOs) for completion of non-accredited training courses

Certificates issued on completion of equipment-related training courses

Maintenance engineer licences and extensions thereto

Aviation maintenance specialist certificates

Authorisations as a CASA representative made under the provision of CARs or CASRs

Task authorisations made in accordance with maintenance organisation expositions or continuing airworthiness management organisation expositions

Task authorisations made in accordance with relevant Defence regulations and instructions

Task authorisations made in accordance with a maintenance management plan