The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify customer relationship to enterprise
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For repeat customers, formal customer identification details are obtained and checked, for example, by order, requisition or account number according to standard operating procedures. Completed |
Evidence:
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Customer is identified as a new or repeat customer. Completed |
Evidence:
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Identify customer requirements
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Customer requirements are identified from order or other verbal or written communication. Completed |
Evidence:
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The degree to which customer requirements can be met is clearly communicated including details such as price, delivery date, quantity or quality. Completed |
Evidence:
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Alternatives are proposed for any inability to completely satisfy customer requirements. Completed |
Evidence:
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Action customer requirements
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Appropriate action to implement customer requirements is undertaken, for example by filling or entering of order, corrective action to resolve complaints, or repair or service to customer equipment. Completed |
Evidence:
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Customer requirements not able to be met immediately are recorded, and follow-up checks are undertaken according to standard operating procedures. Completed |
Evidence:
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Promote better customer service
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Methods of improving customer service are identified and reported. Completed |
Evidence:
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