The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Assess the request for information and/or advice
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Clarify and confirm the source, nature and priority of the request Completed |
Evidence:
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Redirect the request to the relevant section, department or person, if appropriate Completed |
Evidence:
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Record the receipt of the request in accordance with workplace procedures Completed |
Evidence:
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Prepare response
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Locate and obtain required information if available Completed |
Evidence:
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If not available, decide whether to obtain or generate the required information given the priority and costs involved Completed |
Evidence:
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Seek required approval/authority to release information before proceeding Completed |
Evidence:
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Provide information and/or advice
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Ensure that information is accurate, relevant and complies with workplace/statutory requirements Completed |
Evidence:
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Keep the customer informed of progress when it is not possible to answer immediately Completed |
Evidence:
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Notify other relevant personnel of request and response in accordance with workplace procedures Completed |
Evidence:
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Use most appropriate communication method given priority, cost and customer facilities Completed |
Evidence:
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Provide information in a format suitable to customer Completed |
Evidence:
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Check that the response met the customer's needs and take appropriate actions if required Completed |
Evidence:
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Deal with customers politely, efficiently and appropriately, and in accordance with workplace procedures Completed |
Evidence:
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Record details of the request and response
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Record all information details accurately in accordance with workplace procedures Completed |
Evidence:
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Ensure that all written information is accurate and/or legible Completed |
Evidence:
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File all records in the designated place and in accordance with workplace procedures Completed |
Evidence:
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