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Evidence Guide: PMAOMIR650 - Manage a crisis

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PMAOMIR650 - Manage a crisis

What evidence can you provide to prove your understanding of each of the following citeria?

Define the crisis

  1. Assess crisis and probable implications
  2. Identify and monitor secondary threats to situation
  3. Assess and evaluate data to determine process/system status
  4. Receive, collate and assess external information
  5. Identify probable cause of crisis from available information and resources
  6. Identify, allocate and confirm roles of personnel in the crisis management process
Assess crisis and probable implications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and monitor secondary threats to situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess and evaluate data to determine process/system status

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive, collate and assess external information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify probable cause of crisis from available information and resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, allocate and confirm roles of personnel in the crisis management process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement contingency plans

  1. Determine appropriate contingency plans for the organisation
  2. Identify additional resources required
  3. Coordinate the development of alternative contingency plans to cater for variations in the crisis
Determine appropriate contingency plans for the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify additional resources required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate the development of alternative contingency plans to cater for variations in the crisis

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish communications

  1. Activate communication systems
  2. Establish communication with appropriate stakeholders, including customers and suppliers
  3. Activate reporting processes and ensure continuous monitoring and evaluation of incident
  4. Establish/activate command and control facilities
Activate communication systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish communication with appropriate stakeholders, including customers and suppliers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Activate reporting processes and ensure continuous monitoring and evaluation of incident

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish/activate command and control facilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the crisis

  1. Conduct a risk assessment of all factors impacting upon the response
  2. Conduct an initial assessment of resources required
  3. Identify constraints which may impede the response
  4. Identify and assess initial response options
Conduct a risk assessment of all factors impacting upon the response

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct an initial assessment of resources required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify constraints which may impede the response

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and assess initial response options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement crisis management plan

  1. Identify appropriate crisis management plans, including contingency plans, if required
  2. Manage response in accordance with plan and available personnel/equipment
  3. Prioritise responses taking into account needs of stakeholders
  4. Modify plan and deploy additional resources as required
  5. Monitor, evaluate and adjust restoration strategies as required
Identify appropriate crisis management plans, including contingency plans, if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage response in accordance with plan and available personnel/equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prioritise responses taking into account needs of stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify plan and deploy additional resources as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor, evaluate and adjust restoration strategies as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and review crisis and response

  1. Ensure recording occurs in a timely manner
  2. Record and analyse feedback from stakeholders/witnesses
  3. Identify and record root cause/cause tree of crisis
  4. Generate and distribute required reports and findings to appropriate personnel
Ensure recording occurs in a timely manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and analyse feedback from stakeholders/witnesses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and record root cause/cause tree of crisis

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Generate and distribute required reports and findings to appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage post crisis operations

  1. Account for and demobilise resources
  2. Initiate post-incident recovery
  3. Evaluate and document effectiveness of operations
  4. Debrief all relevant people
  5. Recommend improvements to the crisis management process
Account for and demobilise resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate post-incident recovery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and document effectiveness of operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Debrief all relevant people

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend improvements to the crisis management process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Define the crisis

1.1

Assess crisis and probable implications

1.2

Identify and monitor secondary threats to situation

1.3

Assess and evaluate data to determine process/system status

1.4

Receive, collate and assess external information

1.5

Identify probable cause of crisis from available information and resources

1.6

Identify, allocate and confirm roles of personnel in the crisis management process

2

Implement contingency plans

2.1

Determine appropriate contingency plans for the organisation

2.2

Identify additional resources required

2.3

Coordinate the development of alternative contingency plans to cater for variations in the crisis

3

Establish communications

3.1

Activate communication systems

3.2

Establish communication with appropriate stakeholders, including customers and suppliers

3.3

Activate reporting processes and ensure continuous monitoring and evaluation of incident

3.4

Establish/activate command and control facilities

4

Assess the crisis

4.1

Conduct a risk assessment of all factors impacting upon the response

4.2

Conduct an initial assessment of resources required

4.3

Identify constraints which may impede the response

4.4

Identify and assess initial response options

5

Implement crisis management plan

5.1

Identify appropriate crisis management plans, including contingency plans, if required

5.2

Manage response in accordance with plan and available personnel/equipment

5.3

Prioritise responses taking into account needs of stakeholders

5.4

Modify plan and deploy additional resources as required

5.5

Monitor, evaluate and adjust restoration strategies as required

6

Document and review crisis and response

6.1

Ensure recording occurs in a timely manner

6.2

Record and analyse feedback from stakeholders/witnesses

6.3

Identify and record root cause/cause tree of crisis

6.4

Generate and distribute required reports and findings to appropriate personnel

7

Manage post crisis operations

7.1

Account for and demobilise resources

7.2

Initiate post-incident recovery

7.3

Evaluate and document effectiveness of operations

7.4

Debrief all relevant people

7.5

Recommend improvements to the crisis management process

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Define the crisis

1.1

Assess crisis and probable implications

1.2

Identify and monitor secondary threats to situation

1.3

Assess and evaluate data to determine process/system status

1.4

Receive, collate and assess external information

1.5

Identify probable cause of crisis from available information and resources

1.6

Identify, allocate and confirm roles of personnel in the crisis management process

2

Implement contingency plans

2.1

Determine appropriate contingency plans for the organisation

2.2

Identify additional resources required

2.3

Coordinate the development of alternative contingency plans to cater for variations in the crisis

3

Establish communications

3.1

Activate communication systems

3.2

Establish communication with appropriate stakeholders, including customers and suppliers

3.3

Activate reporting processes and ensure continuous monitoring and evaluation of incident

3.4

Establish/activate command and control facilities

4

Assess the crisis

4.1

Conduct a risk assessment of all factors impacting upon the response

4.2

Conduct an initial assessment of resources required

4.3

Identify constraints which may impede the response

4.4

Identify and assess initial response options

5

Implement crisis management plan

5.1

Identify appropriate crisis management plans, including contingency plans, if required

5.2

Manage response in accordance with plan and available personnel/equipment

5.3

Prioritise responses taking into account needs of stakeholders

5.4

Modify plan and deploy additional resources as required

5.5

Monitor, evaluate and adjust restoration strategies as required

6

Document and review crisis and response

6.1

Ensure recording occurs in a timely manner

6.2

Record and analyse feedback from stakeholders/witnesses

6.3

Identify and record root cause/cause tree of crisis

6.4

Generate and distribute required reports and findings to appropriate personnel

7

Manage post crisis operations

7.1

Account for and demobilise resources

7.2

Initiate post-incident recovery

7.3

Evaluate and document effectiveness of operations

7.4

Debrief all relevant people

7.5

Recommend improvements to the crisis management process

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to:

interpret information from a range of sources to assess the crisis

determine, implement, monitor and adjust contingency plans and crisis management plan to meet changing crisis situation/conditions

minimise escalation of the crisis

source and manage resources

communicate effectively with internal and external stakeholders under stress

complete records and accurately document

identify and resolve problems

manage post-crisis recovery and debriefings

evaluate effectiveness of crisis operations and recommend improvements

document reviews and outcomes.

Evidence must be provided that demonstrates knowledge of:

regulatory framework and specific compliance requirements that apply to the organisation

organisational procedures, including those covering:

safety, hazards and hazard control

incident, fire and accident

environmental protection

risk assessment/risk management

relevant facility fire management and safety systems

communication systems

emergency response plans

release of information to external bodies

crisis management plans

crisis management principles

contingency planning

types of incidents that can arise in the work environment and related hazards, risks, responses and equipment

regulatory agency obligations and expectations

welfare obligations and responses.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

All operations to which this unit applies are subject to stringent health, safety and environment (HSE) requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence.

Duty of care responsibilities under general work health and safety (WHS) Acts and regulations and state/territory and national standards applying to hazardous substances, dangerous goods and major hazards must be met.

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Incident

An incident is an unintended event, or an unintended consequence of an intended event, including one or more of the following:

fire and explosion

loss of containment

excursions above/below acceptable limits for emissions or plant conditions

excursions above occupational hygiene or biological exposure limits

non-compliance with regulatory requirements

security breaches

failure to follow procedures

complaints

vehicle incidents

on/off-site incidents

Incident response

Incident response includes one or more of the following:

deployment of site incident response personnel

containing/controlling the incident at source and/or its spread

search and rescue operations

engagement of external emergency services (such as fire, ambulance, rescue and military)

liaison with other agencies (such as environmental, clean-up and specialised troubleshooters)

evacuation

hazard control

Incident response actions must:

be in accordance with and relevant organisation procedures

use appropriate response equipment, where required

prioritise the safety and/or successful recovery of personnel and others affected by the incident response

not inhibit effectiveness of the incident response or further contribute to the incident

Communication systems

Communication systems include one or more of the following:

mobile phones

satellite phones

HF/VHF radio

flags

flares

operating logs

intercoms

pager

two-way radio

email

electronic equipment

other communication methods/equipment defined in organisation procedures

Assessment of crisis

Assessment of a crisis includes consideration of:

type of incident

risk to life, property and environment

hazards

capability of assigned personnel

adequacy of allocated equipment

information gathered from existing plans/databases

forecasts

meteorological profiles

Constraints

Constraints that may impede the response to the crisis must be considered and include one or more of the following:

legislation and organisation procedures

resources (e.g. time, financial, personnel and organisational)

prevailing weather and seasonal factors

restrictions on duration of work or the conditions under which personnel may be employed

sacred sites, other areas of environmental and cultural significance, wilderness areas, hazardous areas and other restricted areas

Evaluate effectiveness

Evaluating the effectiveness of operations includes consideration of one or more of the following:

inappropriate or lack of contingency planning

lack of commitment by the organisation to training and incident response exercises

deviations from standard operating procedures or incident response plans

loss of personnel in either practices or incidents

strategic failures in communications