The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts. |
Ethical values and principles may include: | respect for the law integrity objectivity accountability honesty openness responsibility impartiality diligence trustworthiness confidentiality respect for persons responsible care probity economy and efficiency natural justice/procedural fairness, that is: the right to be heard/put your case the right to be informed of a complaint or case against you the right to know the outcomes/recommendations of an investigation involving you the right to know reasons for decisions affecting you the right to privacy the right to representation the right to silence the decision maker should not be a judge in his/her own cause |
Work practices may include: | behaviours conduct relationships with work colleagues, external individuals and organisations the manner in which work activities are carried out |
Legislation and guidelines may include: | legislation for public sector management freedom of information privacy legislation equal employment opportunity and anti-discrimination law public sector standards Ministerial directions State/Territory or Commonwealth codes of ethics organisational codes of conduct sets of values organisational mission and values statements organisational policy, procedures/guidelines government policy professional codes of ethics and conduct equity guidelines, workplace diversity guidelines |
Public resources may include: | time stationery equipment telephones Internet Email |
Use of public resources includes: | effective use efficient use - avoiding/minimising waste not for private use |
Conflicts of interest may include: | potential, perceived and actual conflicts bribery improper use of official information improper use of resources, including plant and equipment acceptance of gifts entertainment previous and outside employment, including voluntary work favours for friends and/or relatives memberships of organisations political activity pecuniary and non-pecuniary conflicts |
Ethical problems which may need to be referred rather than resolved at this level may include: | conflict between public sector standards and personal values conflict between public sector standards and other standards such as professional standards conflict between public sector standards and directions of a senior officer or Minister tension between two 'rights', for example, the right to privacy versus the right to freedom of information conflict regarding issues of personal and organisational intellectual property |
Referrals of ethical problems may be made to: | line management chief executive officer public service commissioner public sector standards body organisational ethics committee internal grievance mechanisms, including identified officers confidant programs (whistleblower protection programs) organisational professional reporting procedures unions and professional bodies ombudsman police |
Processes for resolving ethical problems may include: | accessing relevant standards and other information withdrawing from a situation using models of ethical decision making/problem solving reflection, discussion, seeking clarification from others. |
Unethical conduct may include: | fraud, corruption, maladministration and waste unauthorised access to and/or use of information, money/finances, vehicles, equipment, resources, time improper actions during contractual processes, such as release of intellectual property, infringing copyright, release of tender information, inappropriate disclosure during tender process improper public comment on matters relating to the government and/or the organisation falsifying records giving false testimonials dishonesty improper use of plant and equipment, credit cards, frequent flyer points, telephones, email and Internet extravagant or wasteful practices personal favours preferential treatment putting barriers in place, hindering, blocking action compromising behaviour including sexual harassment lack of confidentiality directing others to act unethically oppressive/coercive management decisions resorting to illegality to obtain evidence |