The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Respond to enquiries
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Provide responses to enquiries from staff, the public and other clients or refer the matter. Completed |
Evidence:
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Use active listening techniques and adapt language and style to address the specific needs of the speaker. Completed |
Evidence:
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Resolve conflict in a confidential manner or refer difficult situations to others. Completed |
Evidence:
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Ensure content and method of communication complies with public sector legislation, the organisational code of conduct and ethics standards. Completed |
Evidence:
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Receive and give instructions and directions
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Receive, clarify, assess and act upon directions. Completed |
Evidence:
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Ensure instructions and directions are conveyed clearly and confirm these with the recipient. Completed |
Evidence:
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Provide feedback. Completed |
Evidence:
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Participate in meetings
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Prepare for meeting by reviewing the agenda and other related documents. Completed |
Evidence:
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Provide input during meeting in accordance with meeting protocol and objectives. Completed |
Evidence:
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Act with respect and trustbuilding to enhance relationships and meeting outcomes. Completed |
Evidence:
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Make presentations within the workgroup
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Prepare and make a work related presentation that is relevant to the audience and logically structured. Completed |
Evidence:
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Use suitable resources or aids to enhance the presentation if applicable. Completed |
Evidence:
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Use strategies to engage the listeners. Completed |
Evidence:
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Obtain feedback to improve future presentations. Completed |
Evidence:
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Respond to enquiries
|
|
Provide responses to enquiries from staff, the public and other clients or refer the matter. Completed |
Evidence:
|
Use active listening techniques and adapt language and style to address the specific needs of the speaker. Completed |
Evidence:
|
Resolve conflict in a confidential manner or refer difficult situations to others. Completed |
Evidence:
|
Ensure content and method of communication complies with public sector legislation, the organisational code of conduct and ethics standards. Completed |
Evidence:
|
Receive and give instructions and directions
|
|
Receive, clarify, assess and act upon directions. Completed |
Evidence:
|
Ensure instructions and directions are conveyed clearly and confirm these with the recipient. Completed |
Evidence:
|
Provide feedback. Completed |
Evidence:
|
Participate in meetings
|
|
Prepare for meeting by reviewing the agenda and other related documents. Completed |
Evidence:
|
Provide input during meeting in accordance with meeting protocol and objectives. Completed |
Evidence:
|
Act with respect and trustbuilding to enhance relationships and meeting outcomes. Completed |
Evidence:
|
Make presentations within the workgroup
|
|
Prepare and make a work related presentation that is relevant to the audience and logically structured. Completed |
Evidence:
|
Use suitable resources or aids to enhance the presentation if applicable. Completed |
Evidence:
|
Use strategies to engage the listeners. Completed |
Evidence:
|
Obtain feedback to improve future presentations. Completed |
Evidence:
|