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Evidence Guide: PSPGSD003 - Conduct government service delivery interviews

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGSD003 - Conduct government service delivery interviews

What evidence can you provide to prove your understanding of each of the following citeria?

Undertake interviews

  1. Prepare for interview.
  2. Discuss and adhere to meeting structures, timeframes and protocols.
  3. Employ a range of communication strategies and questioning techniques.
  4. Use problem-solving skills to test and confirm the reliability of the information as it is provided, and review and clarify information to ensure its relevance and sufficiency.
  5. Communicate outcomes of interactions with interviewees.
Prepare for interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss and adhere to meeting structures, timeframes and protocols.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Employ a range of communication strategies and questioning techniques.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use problem-solving skills to test and confirm the reliability of the information as it is provided, and review and clarify information to ensure its relevance and sufficiency.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate outcomes of interactions with interviewees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure compliance

  1. Identify and explain legislation requirements and entitlements.
  2. Explain consequences of noncompliance.
  3. Check interviewees’ understanding of compliance requirements and the consequences of noncompliance and clarify any issues as required.
  4. Refer to more senior staff if interviewees do not accept and comply with legislative requirements.
  5. Maintain records of interviews.
Identify and explain legislation requirements and entitlements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain consequences of noncompliance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check interviewees’ understanding of compliance requirements and the consequences of noncompliance and clarify any issues as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer to more senior staff if interviewees do not accept and comply with legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain records of interviews.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake interviews

  1. Prepare for interview.
  2. Discuss and adhere to meeting structures, timeframes and protocols.
  3. Employ a range of communication strategies and questioning techniques.
  4. Use problem-solving skills to test and confirm the reliability of the information as it is provided, and review and clarify information to ensure its relevance and sufficiency.
  5. Communicate outcomes of interactions with interviewees.
Prepare for interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss and adhere to meeting structures, timeframes and protocols.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Employ a range of communication strategies and questioning techniques.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use problem-solving skills to test and confirm the reliability of the information as it is provided, and review and clarify information to ensure its relevance and sufficiency.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate outcomes of interactions with interviewees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure compliance

  1. Identify and explain legislation requirements and entitlements.
  2. Explain consequences of noncompliance.
  3. Check interviewees’ understanding of compliance requirements and the consequences of noncompliance and clarify any issues as required.
  4. Refer to more senior staff if interviewees do not accept and comply with legislative requirements.
  5. Maintain records of interviews.
Identify and explain legislation requirements and entitlements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain consequences of noncompliance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check interviewees’ understanding of compliance requirements and the consequences of noncompliance and clarify any issues as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer to more senior staff if interviewees do not accept and comply with legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain records of interviews.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Undertake interviews

1.1 Prepare for interview.

1.2 Discuss and adhere to meeting structures, timeframes and protocols.

1.3 Employ a range of communication strategies and questioning techniques.

1.4 Use problem-solving skills to test and confirm the reliability of the information as it is provided, and review and clarify information to ensure its relevance and sufficiency.

1.5 Communicate outcomes of interactions with interviewees.

2. Ensure compliance

2.1 Identify and explain legislation requirements and entitlements.

2.2 Explain consequences of noncompliance.

2.3 Check interviewees’ understanding of compliance requirements and the consequences of noncompliance and clarify any issues as required.

2.4 Refer to more senior staff if interviewees do not accept and comply with legislative requirements.

2.5 Maintain records of interviews.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Undertake interviews

1.1 Prepare for interview.

1.2 Discuss and adhere to meeting structures, timeframes and protocols.

1.3 Employ a range of communication strategies and questioning techniques.

1.4 Use problem-solving skills to test and confirm the reliability of the information as it is provided, and review and clarify information to ensure its relevance and sufficiency.

1.5 Communicate outcomes of interactions with interviewees.

2. Ensure compliance

2.1 Identify and explain legislation requirements and entitlements.

2.2 Explain consequences of noncompliance.

2.3 Check interviewees’ understanding of compliance requirements and the consequences of noncompliance and clarify any issues as required.

2.4 Refer to more senior staff if interviewees do not accept and comply with legislative requirements.

2.5 Maintain records of interviews.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

reading complex, formal documents including legislation and guidelines and explaining them to people from diverse backgrounds

gathering and analysing information using communication strategies and questioning techniques

applying workplace safety procedures in the context of government service delivery interviews

identifying and explaining legislation requirements and entitlements using language, materials and support to suit the needs of interviewees

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

the range of applicant circumstances and complexity of needs in the context of government service delivery

legal requirements relating to interviewing in a government service delivery context

legislation requirements and entitlements

legislation, policy, procedures and protocols relating to government service delivery, including work health and safety and environment

principles of equal employment opportunity and diversity