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Evidence Guide: PSPLND011 - Handle compensation claims

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPLND011 - Handle compensation claims

What evidence can you provide to prove your understanding of each of the following citeria?

Respond to claims for compensation

  1. Assess and respond to claims within statutory timeframes.
  2. Serve compensation claims in the required format within the specified time period.
  3. Determine whether a claimant is entitled to compensation.
Assess and respond to claims within statutory timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Serve compensation claims in the required format within the specified time period.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine whether a claimant is entitled to compensation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine compensation

  1. Determine settlement terms.
  2. Seek advice as necessary to deal with any non-routine aspects of claims.
  3. Negotiate agreement with the claimant.
  4. Prepare and process an action through court or compensation court if agreement cannot be reached.
  5. Prepare settlement documents in accordance with the compensation determination containing information that is technically correct.
Determine settlement terms.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice as necessary to deal with any non-routine aspects of claims.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate agreement with the claimant.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and process an action through court or compensation court if agreement cannot be reached.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare settlement documents in accordance with the compensation determination containing information that is technically correct.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Settle compensation

  1. Pay compensation, once a settlement is reached, within the required timeframe in accordance with agreements or court determination.
  2. Obtain settlement release from client and/or third party, as applicable.
  3. Store, maintain and secure records of finalised compensation claims.
Pay compensation, once a settlement is reached, within the required timeframe in accordance with agreements or court determination.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain settlement release from client and/or third party, as applicable.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Store, maintain and secure records of finalised compensation claims.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to claims for compensation

  1. Assess and respond to claims within statutory timeframes.
  2. Serve compensation claims in the required format within the specified time period.
  3. Determine whether a claimant is entitled to compensation.
Assess and respond to claims within statutory timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Serve compensation claims in the required format within the specified time period.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine whether a claimant is entitled to compensation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine compensation

  1. Determine settlement terms.
  2. Seek advice as necessary to deal with any non-routine aspects of claims.
  3. Negotiate agreement with the claimant.
  4. Prepare and process an action through court or compensation court if agreement cannot be reached.
  5. Prepare settlement documents in accordance with the compensation determination containing information that is technically correct.
Determine settlement terms.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice as necessary to deal with any non-routine aspects of claims.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate agreement with the claimant.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and process an action through court or compensation court if agreement cannot be reached.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare settlement documents in accordance with the compensation determination containing information that is technically correct.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Settle compensation

  1. Pay compensation, once a settlement is reached, within the required timeframe in accordance with agreements or court determination.
  2. Obtain settlement release from client and/or third party, as applicable.
  3. Store, maintain and secure records of finalised compensation claims.
Pay compensation, once a settlement is reached, within the required timeframe in accordance with agreements or court determination.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain settlement release from client and/or third party, as applicable.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Store, maintain and secure records of finalised compensation claims.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Respond to claims for compensation

1.1 Assess and respond to claims within statutory timeframes.

1.2 Serve compensation claims in the required format within the specified time period.

1.3 Determine whether a claimant is entitled to compensation.

2. Determine compensation

2.1 Determine settlement terms.

2.2 Seek advice as necessary to deal with any non-routine aspects of claims.

2.3 Negotiate agreement with the claimant.

2.4 Prepare and process an action through court or compensation court if agreement cannot be reached.

2.5 Prepare settlement documents in accordance with the compensation determination containing information that is technically correct.

3. Settle compensation

3.1 Pay compensation, once a settlement is reached, within the required timeframe in accordance with agreements or court determination.

3.2 Obtain settlement release from client and/or third party, as applicable.

3.3 Store, maintain and secure records of finalised compensation claims.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Respond to claims for compensation

1.1 Assess and respond to claims within statutory timeframes.

1.2 Serve compensation claims in the required format within the specified time period.

1.3 Determine whether a claimant is entitled to compensation.

2. Determine compensation

2.1 Determine settlement terms.

2.2 Seek advice as necessary to deal with any non-routine aspects of claims.

2.3 Negotiate agreement with the claimant.

2.4 Prepare and process an action through court or compensation court if agreement cannot be reached.

2.5 Prepare settlement documents in accordance with the compensation determination containing information that is technically correct.

3. Settle compensation

3.1 Pay compensation, once a settlement is reached, within the required timeframe in accordance with agreements or court determination.

3.2 Obtain settlement release from client and/or third party, as applicable.

3.3 Store, maintain and secure records of finalised compensation claims.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

interpreting and applying legislation relating to Crown/State land administration and compensation

communicating with diverse stakeholders including effective negotiation

generating documentation to organisational standards

writing reports requiring formality of language and structure

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation, including work health and safety and environment, policies and procedures relating to Crown/State land administration and compensation

organisational processes and protocols relating to the handling of compensation claims

court procedures