The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Receive and process client enquiries.
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Receive client enquiries courteously and efficiently. Completed |
Evidence:
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Clarify client needs or concerns. Completed |
Evidence:
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Seek assistance from other staff where required. Completed |
Evidence:
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Deal with client feedback and complaints.
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Assess options and solutions and provide information to clients. Completed |
Evidence:
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Identify implications of options and solutions for clients and workplace. Completed |
Evidence:
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Analyse appropriate options for resolution and explain and negotiate a resolution with client, according to relevant legislation and workplace policies and procedures. Completed |
Evidence:
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Finalise resolution.
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Refer matters beyond scope of own authority to appropriate personnel according to workplace policies and procedures. Completed |
Evidence:
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Record and report details of client enquiries, feedback and complaints according to workplace policies and procedures. Completed |
Evidence:
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