The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Engage customers.
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Greet customers in a polite and friendly manner within designated response times and make them a priority over other workplace duties. Completed |
Evidence:
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Clearly communicate with customers using appropriate verbal and non-verbal communication. Completed |
Evidence:
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Adapt communication style to appropriately communicate with customers from diverse backgrounds. Completed |
Evidence:
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Assist customers.
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Identify and act on opportunities to assist customers and be available to assist customers when needed. Completed |
Evidence:
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Question and actively listen to customers to determine their needs. Completed |
Evidence:
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Resolve routine customer problems according to individual responsibility level and organisational policies and procedures. Completed |
Evidence:
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Address general customer enquiries and provide accurate information in a clear and courteous manner. Completed |
Evidence:
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Contribute to a service culture.
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Act in line with organisational service standards to ensure quality customer service. Completed |
Evidence:
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Show interest in customer's needs and maintain a welcoming customer environment free of complacency. Completed |
Evidence:
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Seek assistance from relevant personnel when customer’s needs are beyond scope of own responsibility. Completed |
Evidence:
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Identify and take opportunities to improve customer service standards. Completed |
Evidence:
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Refer customer service issues and feedback to relevant personnel for action. Completed |
Evidence:
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