The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Develop an electronic sales strategy.
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Determine online sales strategy. Completed |
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Confirm performance indicators for online sales strategy. Completed |
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Set online sales budget. Completed |
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Establish mechanisms to collate and report online sales data. Completed |
Evidence:
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Maximise conversion of customer contact into improved sales through an online sales strategy. Completed |
Evidence:
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Develop an electronic service strategy.
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Establish impact of online service strategy on market share. Completed |
Evidence:
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Assess impact of service strategy on suppliers. Completed |
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Assess appropriateness of the existing product and service profile and range as part of the online service strategy. Completed |
Evidence:
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Determine means to acquire customers online. Completed |
Evidence:
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Determine means to improve retention of online customers. Completed |
Evidence:
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Establish revenue benefits of an online service strategy. Completed |
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Determine means to use information and communication technologies to improve customer satisfaction. Completed |
Evidence:
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Optimise retail web presence.
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Integrate sales and service strategies. Completed |
Evidence:
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Confirm customer segments. Completed |
Evidence:
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Determine personal preferences and needs of customers within market segment on an ongoing basis. Completed |
Evidence:
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Establish pricing rules for online products and services. Completed |
Evidence:
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Ensure web presence attracts target customers. Completed |
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Construct web presence and systems to permit customer preferences and needs to be determined in an ongoing manner. Completed |
Evidence:
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Build relationships with online customers.
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Analyse customer relationship management systems and models. Completed |
Evidence:
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Manage online relationships to retain customers. Completed |
Evidence:
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Manage sales and service strategies to reinforce relationships with online customers. Completed |
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Collect diagnostic data to support the delivery of services to meet customer behaviours and expectations. Completed |
Evidence:
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Share strategic data on customer behaviour with vendors and web designers. Completed |
Evidence:
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Optimise loyalty of online customers. Completed |
Evidence:
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