The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Develop product and service knowledge.
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Identify and access sources of information on products and services. Completed |
Evidence:
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Interpret information about availability, features and benefits of products and services. Completed |
Evidence:
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Compare products and services based on product information. Completed |
Evidence:
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Identify and use opportunities to update knowledge for the product and service range. Completed |
Evidence:
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Respond to customer requests.
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Answer customer questions about products and services with current and accurate information. Completed |
Evidence:
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Use questions to clarify customer information needs. Completed |
Evidence:
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Explain product and service details using clear communication. Completed |
Evidence:
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Source additional information when answer to customer request is unknown or refer to relevant colleagues. Completed |
Evidence:
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Enhance information provided.
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Identify situations where additional information may assist the customer. Completed |
Evidence:
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Advise on alternative products or services that may meet customer needs when requested item is not available. Completed |
Evidence:
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Recommend complementary products, specials, new lines and promotions to customers according to their needs. Completed |
Evidence:
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