The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish customer needs.
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Connect with the customer within designated response times and establish rapport. Completed |
Evidence:
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Use questioning and active listening to facilitate effective two-way communication. Completed |
Evidence:
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Observe and determine appropriate level of interaction based on customer verbal and non-verbal cues. Completed |
Evidence:
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Determine and clarify customer preferences, needs and expectations. Completed |
Evidence:
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Provide advice on products and services.
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Use product and service knowledge to tailor options to specific customer needs, and offer alternatives when product is unavailable. Completed |
Evidence:
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Clearly explain and promote product and service features and benefits where relevant. Completed |
Evidence:
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Advise on promotional events where relevant. Completed |
Evidence:
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Provide additional information to address customer questions and objections. Completed |
Evidence:
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Offer comparisons to competitor product or service range as required. Completed |
Evidence:
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Collaborate with the customer to determine product or service option most suited to their needs. Completed |
Evidence:
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Take opportunities to upsell and cross sell products and services that enhance customer request and maximise profitability of sale. Completed |
Evidence:
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Facilitate the sale of products and services.
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Select and use appropriate techniques to close sale. Completed |
Evidence:
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Direct the customer to designated point-of-sale and process sale, as required, according to organisational procedures. Completed |
Evidence:
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Farewell customer on leaving, and invite to return. Completed |
Evidence:
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Provide any required after sales service according to organisational procedures. Completed |
Evidence:
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