The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify client needs.
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Establish rapport with clients. Completed |
Evidence:
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Identify and confirm client needs, expectations and preferences. Completed |
Evidence:
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Explain available services to client using appropriate communication strategies. Completed |
Evidence:
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Recommend services.
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Develop and maintain knowledge of client services. Completed |
Evidence:
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Research and compare other relevant available services. Completed |
Evidence:
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Match client needs to available services and respond to client queries and requests. Completed |
Evidence:
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Identify gaps in service provision in relation to client needs. Completed |
Evidence:
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Recommend alternative services when needs cannot be met. Completed |
Evidence:
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Customise services.
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Assist client to evaluate service options according to their needs. Completed |
Evidence:
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Determine and prioritise preferred service option. Completed |
Evidence:
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Identify potential areas of difficulty in client service delivery and take action to meet needs. Completed |
Evidence:
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Develop customised solutions specific to customer requirements. Completed |
Evidence:
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Negotiate and confirm solutions with client. Completed |
Evidence:
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Confirm services.
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Complete documentation as required according to organisational policies and procedures. Completed |
Evidence:
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Refer client to appropriate personnel and follow up to ensure satisfaction with service provision. Completed |
Evidence:
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Identify client needs.
|
|
Establish rapport with clients. Completed |
Evidence:
|
Identify and confirm client needs, expectations and preferences. Completed |
Evidence:
|
Explain available services to client using appropriate communication strategies. Completed |
Evidence:
|
Recommend services.
|
|
Develop and maintain knowledge of client services. Completed |
Evidence:
|
Research and compare other relevant available services. Completed |
Evidence:
|
Match client needs to available services and respond to client queries and requests. Completed |
Evidence:
|
Identify gaps in service provision in relation to client needs. Completed |
Evidence:
|
Recommend alternative services when needs cannot be met. Completed |
Evidence:
|
Customise services.
|
|
Assist client to evaluate service options according to their needs. Completed |
Evidence:
|
Determine and prioritise preferred service option. Completed |
Evidence:
|
Identify potential areas of difficulty in client service delivery and take action to meet needs. Completed |
Evidence:
|
Develop customised solutions specific to customer requirements. Completed |
Evidence:
|
Negotiate and confirm solutions with client. Completed |
Evidence:
|
Confirm services.
|
|
Complete documentation as required according to organisational policies and procedures. Completed |
Evidence:
|
Refer client to appropriate personnel and follow up to ensure satisfaction with service provision. Completed |
Evidence:
|