The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Deliver service to clients.
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Identify and respond to client needs and requests using appropriate communication techniques and according to organisational policies and procedures. Completed |
Evidence:
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Refer requests to supervisor as required according to organisational policies and procedures. Completed |
Evidence:
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Identify and anticipate possible problems and take action to minimise the effect on client satisfaction. Completed |
Evidence:
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Recognise and act on opportunities to deliver additional levels of service beyond the client's immediate request. Completed |
Evidence:
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Encourage repeat custom by promoting appropriate services and products according to organisational policies and procedures. Completed |
Evidence:
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Record client details and information as required according to organisational policies and procedures. Completed |
Evidence:
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Respond to complaints.
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Receive complaints from clients according to organisational policies and procedures. Completed |
Evidence:
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Establish nature of complaint and confirm with the client. Completed |
Evidence:
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Implement complaint-resolution procedures according to organisational policies and procedures. Completed |
Evidence:
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Refer unresolved complaints to supervisor according to organisational policies and procedures. Completed |
Evidence:
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Document complaints according to organisational policies and procedures. Completed |
Evidence:
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Identify special client requirements.
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Identify clients with special needs or requests according to organisational policies and procedures. Completed |
Evidence:
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Service, refer or redirect client needs according to organisational policies and procedures. Completed |
Evidence:
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Document special client needs and requests according to organisational policies and procedures. Completed |
Evidence:
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