The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Deal with customer freight forwarding inquiries
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Customer inquiries are dealt with courteously and efficiently Completed |
Evidence:
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Questions are used to clarify customer requirements, needs or concerns Completed |
Evidence:
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Information is accurately conveyed to customer and customer understanding is confirmed Completed |
Evidence:
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Clarification is sought from other workplace personnel or external individuals/authorities as required, in accordance with workplace procedures Completed |
Evidence:
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Follow-up actions are undertaken in accordance with workplace procedures Completed |
Evidence:
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Explain of freight forwarding process
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Freight forwarding chain of operations is explained to customers Completed |
Evidence:
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Parameters of freight forwarding services relevant to customer requirements are explained in accordance with company procedures Completed |
Evidence:
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Handling and documentation requirements for various types of goods are explained to customers, including special requirements for border security, biosecurity and safety compliance Completed |
Evidence:
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Documentation concerning service provision is forwarded to customer in accordance with workplace procedures Completed |
Evidence:
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