The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Deal with customer inquiries
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Customer inquiries are dealt with courteously and efficiently both by phone and face to face Completed |
Evidence:
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Questions are used to clarify the customer's needs or concerns Completed |
Evidence:
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Assistance from other staff is sought when a customer' s inquiry cannot be fully answered Completed |
Evidence:
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Knowledge of products, services and/or operations is used to answer customer queries or to respond to customers' needs Completed |
Evidence:
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Customer inquiries and associated action are recorded and reported in accordance with workplace procedures Completed |
Evidence:
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Monitor customer satisfaction
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Customer is greeted cordially in accordance with workplace procedures Completed |
Evidence:
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Customer requirements are dealt with according to workplace procedures Completed |
Evidence:
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Special needs are addressed within workplace policies Completed |
Evidence:
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Appropriate feedback is provided to managers and internal and/or external customers Completed |
Evidence:
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