The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Monitor and address passenger needs
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Circumstances affecting passenger needs and comfort are monitored and action is taken in accordance with workplace procedures Completed |
Evidence:
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Needs of all types of passengers are acknowledged and appropriate assistance is provided Completed |
Evidence:
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Passengers are advised about the operation of internal vehicle/vessel facilities and the benefits of wearing seat belts, as required Completed |
Evidence:
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Hazards and risks to passenger safety are identified and appropriate action is initiated to minimise the risk Completed |
Evidence:
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Passengers are suitably advised about any safety risk and action being taken Completed |
Evidence:
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Tact, courtesy, friendliness and patience are used at all times when dealing with passengers Completed |
Evidence:
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Passenger inquiries and requests are received and resolved with minimal delays Completed |
Evidence:
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Passenger inquires and associated action are recorded and reported in accordance with workplace procedures Completed |
Evidence:
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Prepare and deliver commentaries
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Comprehensive briefings are delivered clearly and precisely Completed |
Evidence:
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Commentary presentations are wellresearched and delivered clearly and at precise timings Completed |
Evidence:
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Additional information is provided in response to questions Completed |
Evidence:
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Audio visual equipment is correctly and safely operated, as required Completed |
Evidence:
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Implement conflict resolution strategies
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Conflict and difficult situations are recognised and fair solutions are negotiated equitably Completed |
Evidence:
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Conflicts unable to be resolved are referred to a higher authority Completed |
Evidence:
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Opportunities to enhance service quality are taken, particularly in conflict situations Completed |
Evidence:
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Communicate with suppliers
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Liaison is maintained with suppliers of tourism products and/or information to obtain accurate and comprehensive information about products available to meet customer needs Completed |
Evidence:
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Needs for tourism products and/or information are appropriately communicated to relevant workplace personnel Completed |
Evidence:
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